This is a non-merit posting for the Legislative Services Agency. Applicants should follow instructions in "To Apply" to be considered.

HELP DESK

The nonpartisan position will answer help desk communications, chamber support and assist in testing in-house custom applications. The position requires excellent customer service skills, communication and critical thinking. The ability to concentrate and perform meticulous, repetitive work, and to work well with others under short deadlines is essential. Microsoft office 2016 experience and knowledge are highly preferred. Overtime work is mandatory. Starting biweekly salary is $1,569.60. This is a full-time position with paid vacation, sick time and holidays, a defined benefit retirement plan, and health, dental, vision, and long-term disability insurance along with flexible spending accounts. Partisan political activity and legislative issue advocacy are prohibited. Iowa General Assembly: www.legis.iowa.gov


This is an entry level position.
Duties:

• Staff the Legislative Computer “Help Desk” and be the first level of phone support for all legislative users.
• Provide technical assistance and training regarding personal computers and software to legislators and staff.
  
• Assist in setting up computer systems running Microsoft Office and Windows OS. • Provide reference for users by writing and maintaining user documentation.
  
• Prepare written material and provide training classes for legislative users on new and existing software and products.
  
• Staff, if assigned, the Help Desk located in each chamber by assisting with any computer related issues or problems during session.
  
• Test new applications, including specialized programming for the Legislature and the public.
  
• Duties are accomplished with general supervision from an experienced Computer Systems Analyst (1, 2, 3, or Senior), and/or Division Supervisor.
  
• Overtime may be required with limited compensatory time provided.

Qualifications, Skills, and Ability:

• Previous customer service experience preferred.
• Experience using software applications for document processing and publication. • Good problem solver.
• Excellent communication skills and ability to speak with nontechnical users. • Ability to gain knowledge of the legislative process and state government. • Ability to multi-task in a fast-paced environment and meet deadlines with supervision. • Dedication to learning new technologies.
• Knowledge of computer systems, hardware, and software preferred.
• Knowledge of data processing theory preferred.
• Self-driven; able to work alone as well as within a team environment.
• Ability to work closely with team members to meet specific needs of the legislators and legislative agencies.
• Employees in this position must possess the ability to be cross-trained and to perform related duties included in the Computer Systems Analyst job series.
• Night, weekend, and holiday work occasionally required, especially during the Legislative Session.