Job description

The Help Desk Representative position is responsible for provisioning, installing and configuring matters and equipment related to the operation and maintenance of systems hardware and software as well as related infrastructure. This position will be located in our Montevallo, Alabama facility.
What you do:

• Sets up and maintains users in various applications including ERP, WMS, phone systems, etc.
• Orders supplies and hardware from various vendors based on requests and stock levels.
• Coordinates repairs with third party vendors such as copiers, printers and computer warranty issues.
• Analyzes, troubleshoots, and resolves hardware, software, and network issues.
• Sets up and maintains end user hardware (computers, printers, phones, etc.).
• Prioritizes user requests for Help Desk services.
• Resolves basic to complex problems submitted by users.
• Analyzes and identifies trends in issue reporting and devises preventative solutions.
• Maintains IT inventory of hardware and supplies and keeps storage area organized.
• Installs and tests low voltage cable as needed.
• Helps users with problems on non-SC hardware (personal phones and computers).
• Assists with any other duties as assigned.

What you bring:

• High school diploma or equivalent required; Associate’s college degree in Mathematics, Economics, Information Management, Computer Science, or related field required; Bachelor’s preferred.
• Three or more years of experience with Microsoft Office, Windows and Mac Operating Systems, Basic Networking and cabling.
• High attention to detail (data accuracy and integrity).
• Intermediate project planning skills.
• Good verbal, written and interpersonal communication skills.
• Ability to multi-task and prioritize in a high-pressure environment.
• Strong customer service orientation.
• Ability to work individually and in a team-based environment.

Why Gabriella White?

• We offer comprehensive and competitive health, dental and vision plans.
• 401(k) plan and matching
• On-site Café
• Paid holidays
• Employee Product Purchase discount options
• Employee Referral Program
• Monthly employee events and a focus on learning and development

About Gabriella White
Gabriella White, LLC, parent company to Summer Classics and Gabby, is a family-owned company and premier innovator, manufacturer, and retailer of fine indoor and outdoor furniture. We strive to create and maintain an environment focused on our customers and our employees. Our Company Culture is based on our Core Values: Dedication – Enthusiasm – Synergy – Integrity – Goal-oriented – Nimble. Our Company Purpose is to be relentless about making Life’s Best Moments. Furnished.™

Job Type: Full-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.