Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Help Desk Specialist to join our team in McLean, VA to support our government clients. The Help Desk Specialist is a multifaceted role that will be responsible for reviewing, responding to, and resolving IT support and service requests submitted via email, self-service, walk-in, instant message, or phone at first contact with the end-user. The candidate shall troubleshoot and fully document service requests that cannot be resolved on the first call in the ServiceNow system.

The successful candidate will have the opportunity to apply and grow their skillset in, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS’ capabilities.

As a Help Desk Specialist, you will:

• Receive, document, assign, refer, and process all customer requests for services and information using the ServiceNow system.
• Follow all incidents from start to finish.
• Provide support for conferences, training and other events including, but not limited to: setting up and taking down audio, video and other equipment as needed.
• Distribute and set up assets including laptops, docking stations, monitors, mobile devices, and other IT equipment.
• Prepare associated documentation when required. Conduct one-on-one end-user training on devices and software based on established procedures.

Required Qualifications:

• Technology related Bachelor’s degree or at least 2 years of demonstrated experience providing end user support ina professional environment.
• Minimum of 2 years of relevant experience.
• Ability to obtain Security clearance.
• Skill in the use of computers, networks, Microsoft Office Suite, Microsoft Windows.
• Experienced with WebEx platform.
• Experienced with the use of ServiceNow.
• Experienced with basic SharePoint skills.
• Able to communicate clearly and effectively with customers in person, by email, or via phone.
• Able to acquire skills in specialized software applications that are used throughout FCA.
• Demonstrated experience working as a part of a team.

Company Overview

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through various services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2020 global revenues of EUR 15.2 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high-quality services to the U.S. Federal Government. Learn more about us at www.capgemini-gs.com.

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

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Pay Transparency:

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