We are looking for personnel to fill the role of Help Desk Tier 2 for one of our Federal Government clients. Candidates must have experience with PeopleSoft HCM application and possess an active Security Clearance. Duties include:

• Manage and operate the HR information processing facilities, described herein;
• Operate all networked systems and protect all data on all platforms in a classified mode in accordance with U.S. Government, Department Guidelines, and HR/EX/ESD written procedures;
• Provide continuing user support and assistance to HR staff on the use of the information processing facilities including all equipment and systems and application software;
• Log and track ticket requests, calls and incidents daily;
• Monitor usage, compliance, and services;
• Work with Functional and Development teams to identify and resolve defects;
• Perform system testing of PeopleSoft HCM application;
• Produce monthly incident summary reports that provide management with input for key problem areas and potential user training requirements;
• Stay abreast of modifications to the application through participation in user requirements, software change control reviews, design adaptations/customizations reviews, and documenting the outcomes, as required;
• Maintain Help Desk OPS user manuals;
• Support special hardware associated with existing Web development imaging, and multi-media initiatives;
• Support specialized applications such as HR Online, RNET, Knowledge Center and GEMS;
• Provide planning/implementation and hardware/software assistance for new activities as specified by the COR, or the government program manager, as required;
• Provide end-user training in support of current, revised, and new applications developed by the Bureau;
• Create specified images based on IRM released OS and office requirements;
• Request and confirm completion of DSRs (Data Service Requests);
• Research, recommend, integrate and deploy hardware and software solutions based on individual or office requirements.

Candidates must be able to demonstrate:

• Bachelor's degree;
• Active Security Clearance;
• Minimum of five (5) years of overall IT engineering support experience to include, understanding of personal computers (PC), printers, scanners, and PC installation;
• Proficiency with PeopleSoft HCM.

Highly Desired:

• PeopleSoft Enterprise 9 Human Capital Management, Human Resources Consultant Certified Expert;
• PeopleSoft Human Resources Rel 9.x or PeopleSoft HCM Rel 8.x to 9.x delta.

PM21

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.