Job description

Installing, maintaining, and repairing cable infrastructure. Testing newly installed or relocated cables according to company specifications. Identifying and removing redudant cabling. Troubleshooting issues with the cable network.

Support clients of the company systems. Desktop support responsibilities include; imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.

Responsibilities of this position include the following:
Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.
Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

• Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.
• Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards. Delegate responsibilities of the project to appropriate team members and provide status to supervisors and clients.
• Perform other tasks as requested or assigned.

Requirements for this position include the following:

• Basic hands-on experience in a technical support role that includes some desktop PC support responsibilities.
• Show basic competency in troubleshooting desktop device conflicts, connectivity issues, and application issues in a Windows operating system in a Novell environment.

Job Types: Contract, Temporary, Internship

Pay: $17.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance
• Retirement plan

Schedule:

• Day shift
• No weekends
• On call
• Weekdays

Ability to commute/relocate:

• Calera, AL 35040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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