Job description

Summary:
The Support Technician serves as the first point of contact via phone call for employees seeking technical assistance for computing and phone issues. Providing immediate assistance with troubleshooting, resolution, or escalation is the primary function.

Essential Duties and Responsibilities:
Receive incoming phone calls in a call center environment
Maintain and troubleshoot PC network connectivity to provide maximum uptime.
Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
Remotely assist with setup for PC's issued to new and / or existing users.
Research and make recommendations for new software and hardware as needed.
Respond to user hardware and software problems.
Escalate unresolved issues to the next level of support.
Test and document corporate initiatives as assigned by Manager
Assist with management of mobile devices
Other items as assigned

Knowledge, Skills, and/or Abilities:
Thorough knowledge of Windows Operating Systems (Win7&10)
Thorough knowledge of Microsoft Office Suite (2013/2016/365)
Enterprise level AntiVirus experience.
Enterprise level VPN experience.
Experience with Multi-Factor Authentication (MFA)
Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
Experience with PC hardware build and troubleshooting
Familiarity with mobile devices (smartphones/tablets)
Strong customer service communication skills
Good attitude and a desire to help others
Proven communications and interpersonal skills.
Thorough problem solving skills.
Ability to train new individuals, transfer knowledge, and assume new responsibilities.
Dependability
Active Directory management

Education and/or Experience:
BA or BS degree preferred or equivalent experience

Certificates, Licenses, Registration: None

Job Type: Contract

Salary: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Scottsdale, AZ: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your most active email address?
• Are you vaccinated?
• Are you able to go onsite once a week?
• How much is your preferred rate per hour?

Experience:

• Help desk: 2 years (Preferred)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.