Job description
Help Desk Associate:
About Zipcar
Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership saving them money, time and headaches. Zipcar members in cities across America, Canada and the UK are making the decision to live car free and enjoy the convenience, savings and environmental benefits of having “wheels when you want them.”
Duties and Responsibilities
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Triage tickets by interviewing the user to collect information about problems and leads user through diagnostic procedures to determine the source of error.
- Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to supervisor or technical staff.
- Logs and tracks issues via Jira Service Desk and maintains history records and related problem documentation.
- Consults with team members to explain software errors and recommend changes to procedures or configurations.
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
- Writes or revises technical documentation and procedures.
Requirements & Qualifications
To perform this job successfully, an individual should meet the following minimum requirements and qualifications:
- Experience in Desktop/Helpdesk environment
- Experience in MS Office 365
- Experience with Windows desktops and operating systems.
- Experience with Jira, JAMF, Intune and other monitoring Services
- Excellent oral and written communication skills with internal customers
- Able to handle multiple tasks in a fast-paced environment – “go extra mile” to solve customers’ problems
- Willingness to take initiative and follow-through - with strong organizational skills and attention to detail
- Able to provide hands-on or remote support in a timely fashion
Key Competencies:
- Independent problem-solving ability, and ability to creatively solve complex problems
- High level organizational and communication skills
- Work calmly under pressure and maintain composure
- Excellent customer service and people skills
- Takes ownership of projects
- A willingness to learn how to explain technical issues in a clear and concise manner to technically & non-technically minded clients.
We offer:
- £22,000 Salary
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Bracknell
United Kingdom
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