Job description

Overview:

Our client, a biopharmaceutical company focusing on development of novel synthetic bile acid analogs to treat chronic liver diseases, seeks an accomplished Helpdesk / Desktop Support Analyst.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Morristown, NJ 07960

*** Duration: 6 months contract w/ possibility of extension

Questionnaire (for candidate to complete):

· What’s your favorite thing about IT?

· What interests you most about this position?

· Where do you see yourself in 2 years?

Description:

· Seeking a customer-service oriented Desktop Support Engineer to provide technical support of hardware and software to end users.

· The position will primarily be responsible for onsite support of devices and conference rooms.

· Maintains, analyzes, troubleshoots, and repairs computers, hardware, and software.

· In addition to providing onsite support, they will be responsible for tracking inventory in and out.

· In collaboration with the Infrastructure, Service Management, and IT Security teams, ensure the workstation image is stable, clean, secure, and updated regularly with change documentation submitted appropriately.

· Respond to user requests and issues thoroughly diagnosing and solving problems.

· Log all incidents, requests, problems, and changes in ServiceNow.

· Support audio-visual systems and services including video conferencing.

· Deployment and troubleshooting of devices and peripherals: laptops, iPads, phones, printers.

· Testing and evaluating new technology.

· Talking to users via a series of actions including face-to-face, phone, remotely to support and resolve issues.

· Working continuously on a task or problem until completion (involve 3rd parties if needed).

· Working under supervision to prioritize and manage many open cases at a time.

· Support of off-site meetings and occasional travel might be needed.

Qualifications:

· Candidates should have 2-4 years’ experience in Windows and Mac workstation support, hardware and peripheral repair and support, troubleshooting of software and hardware issues.

· 2-4 years progressive technical experience supporting similar environments.

· Bachelor’s degree in a technical area OR 3-5 years of progressive experience if no bachelor’s degree.

· The ideal candidate will have proven experience supporting end users with a range of technology issues and requests and be able to interact confidently with end users and third parties to manage resolution of complex issues.

· High level of interpersonal and communication skills.

· In-depth knowledge of computer systems and the impact on security and networks.

· Knowledge of creating and updating computer images.

· Understanding of video conferencing technology.

· Strong problem-solving skills.

· Microsoft/O365 and Mac OS skills.

· Endpoint Manager/MDM.

· The ideal candidate will have experience working in a service management / ticketing system and responsible for adhering to SLAs and the ITIL framework.

· The candidate must be a team player who not only loves helping users with technology issues and requests, but also loves learning.

· They must be able to document processes, work independently, and prioritize under the guidance of their manager.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Full-time, Contract

Salary: Up to $25.00 per hour

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Morristown, NJ 07960: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mac OS (Required)
• Windows (Required)
• Office 365 (Required)
• Imaging (Required)
• Endpoint Manager / MDM (Required)

Work Location: One location

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