Job description

About Us: The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 2,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 35,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)

Information Technology - IT Support/Help Desk

As a member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company. This includes both in-person and remote technical support and assistance for all staff in both office and Warehouse environments. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, support and repair. Your expertise and knowledge of current versions of Windows and mobile OS technologies as well as Microsoft Office and other key applications is essential to this role. You will assist with the deployment of new laptops, workstations, and other technology, and may perform some maintenance and upgrades to existing computer equipment.

Salary Range: 50-70K DOE

KNOWLEDGE and SKILLS

• Experience with utilizing a ticket system to document nature of incident, request, and resolution.
• Working Knowledge and experience with Active Directory Users and Groups.
• Hands-on experience supporting and administrating on-premises and cloud-based systems such Azure AD, Microsoft 365, SharePoint, etc.
• Experience with troubleshooting Windows OS.
• Basic Networking and troubleshooting.
• Provide 1st-level support including installing and upgrading software, application configuration.
• Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices.
• Create and maintain technical documentation for company deployed technologies.
• Positive attitude and patience with ability to approach issue resolution with a sense of ownership.
• Excellent communication skills and work well in a team environment.
• Perform Office 365 maintenance including migrations/backups
• Ability to troubleshoot network, Wi-Fi, and server issues.
• Scan network for system and application vulnerabilities, remediate issues
• Management of Hyperconverged system running virtual servers
• Manage Citrix environment
• Windows server support following best practices for AD, DNS, & GPO administration.
• Implement security best practices for Active Directory and Office 365 using SSO
• Manage system backups and replication of DR site
• Management of Mitel VOIP Systems
• Create and deploy OS images for various devices
• Monitor network devices and server resources,
• Provide reports using various tools on application response time and system up time
• Report on all routine maintenance tasks, including backups, device patching

Experience

• 3+ years working in a technical support or Service Desk role supporting enterprise-class systems and networks. (Preferred)

Physical Requirements
This position will require the following physical activities: reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Note lifting requirements could on occasion require lifting and moving equipment up to 40 lbs.
Minimum Qualification Requirements
1. Bachelor's degree in Management, Business, Computer Science or equivalent education and work experience.
3. Ability to communicate effectively in both oral and written forms.
Language Skills
Ability to read, write and speak fluently in English.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
The employee must work 40 hours per week Occasional evening and weekend work may be required as job duties demand.
Travel
Some travel between facilities may be required for this position. (Infrequent)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

#IND1

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

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