Virginia’s community colleges have a 50-year track record of educational excellence and innovation to serve the needs of our citizens and strengthen the Commonwealth’s economy. When Virginia’s General Assembly established the Virginia Community College System in 1966, the need for a comprehensive system was well known. Over the two decades after the end of World War II, leaders in government, business, professional sectors, and academia had called for a new approach to providing educational opportunities. A key concern was Virginia’s ability to develop a skilled and knowledgeable workforce to expand the state’s economy. Today our community colleges allow every Virginian to gain a quality education. With 23 colleges on 40 campuses located throughout the state, Virginia’s Community Colleges are committed to serving Virginia families, helping them acquire the knowledge and skills to seize the opportunities of today and tomorrow.

The Holistic Student Support Coordinator is a functional expert of EAB Navigate which is part of the VIP-PASS suite of technologies. The Holistic Student Support Coordinator will be responsible for providing primary transitional and operational support in onboarding, academic planning, scheduling, completion, advising, early alert and data analysis using these tools. The position has a good understanding of the student success business model and its integration with technology. The Holistic Student Support Coordinator tracks the student success initiatives in Academic and Workforce Programs, advising leadership on overlap, opportunities for alignment, and synergy. Responsibilities include tracking the performance of college teams, ensuring their engagement in the best practice alignment conversations, EAB Navigate implementation process, and communicating with college stakeholders to identify loss and momentum points in workflow and student process alignment with the VIP-PASS tools. Responsibilities also include utilizing data analytic tools to assess the impact of VIP-PASS tools on college operations and student outcomes. The Holistic Student Support Coordinator will manage projects, handle urgent matters, draft documents, and reports, and process a large volume of work.

Minimum Qualifications

• Evaluate, and recommend the student related processes in EAB Navigate
• Coordinate communication between and among system office staff, college staff, system office information technology services staff, vendor, and external college stakeholders.
• Coordinate weekly and monthly discussions among different stakeholders when necessary and guide colleges to a common framework for student success
• Report status of the activities to the Director, Integrated Strategies and Technologies and assist in evaluating progress and success of activities.
• Develop training materials for faculty and staff and facilitate workshops for colleges on best practices in utilizing EAB Navigate, with special attention on the integration of workflow and business processes
• Monitor and evaluate quality of and satisfaction with EAB Navigate and recommend system modifications/enhancements accordingly
• Monitor and evaluate quality of and satisfaction with faculty development programs related to academic advisement and adjust accordingly
• Support business process and technology analysis
• Work with the Business Analyst team to ensure the documentation of business process
• Support in documenting the technology and integrations map
• Strong communication, planning and time-management skills.
• Ability to communicate effectively and appropriately.
• Ability to interact in an effective and appropriate manner with diverse populations, the University community, and the public.
• Ability to detect and correct grammatical and spelling errors in written correspondence.
• Ability to maintain confidentiality of records and information.
• Ability to maintain files accurately, in paper and in software programs.
• Ability to handle multiple tasks simultaneously
• Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, Power Point, etc.) as well as PeopleSoft.

Preferred Qualifications

Previous experience with the implementation and support of the Student Support System is highly desired.

Special Requirements