Description

The Processor II position has a high level of communication (both written and oral) and a qualified candidate must excel in this area. Candidate must be able to identify issues and propose a solution before escalating. Incumbent performs standard and routine assignments independently to conclusion.

Ability to review submitted documentation to ensure compliance with bank requirements. - The ability to multi-task - Access external websites for investigation as needed. - Follow up on documentation issues with customers. - Complete review within department standards. - Able to process all home equity products efficiently. - Enter clear and concise comments, edit information, and document application - Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, and/or explanation of required documentation. - Basic knowledge of lending programs and guidelines and the ability to apply - Knowledge of bank, state and federal regulations to ensure compliance (Fair Lending, Reg B., etc). - Meet or exceed department productivity and quality standards within department turn-time standards. - The ability to work in a high paced work, time sensitive environment - Prior processing experience (mortgage or Home Equity) Hours per Week: 40 (plus OT when needed) Work Schedule: 8:15am-5:00pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates