Home Theater Sales Advocate (Non-Remote) - Downers Grove, IL
Job description
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
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Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
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Completes job-related tasks through a variety of virtual platforms within a Best Buy Virtual Store location.
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Motivates and guides customers through their digital shopping experience.
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Consults with customers to understand their current and future technology needs.
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Remains current on credentials, certifications, and continuing education requirements.
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Utilizes soft skills to interact and create a human delivered experience via a digital platform.
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Provides in-depth demonstrations and solutions across different virtual platforms.
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Interacts with customers via live-video, phone, concurrent online screen sharing, and online chat
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Provides insights to local and corporate support teams to evolve the employee and customer experiences.
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Assists Best Buy associates in need of expertise, including product demonstrations and peer to peer training.
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Maintains merchandising and functionality standards of products and spaces throughout the virtual store.
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Provides engaging and dynamic product demonstrations and unboxing videos for customers and employees.
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Must be at least 18 years of age
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1 year of sales, customer service, or retail experience
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Fluent with technology, including social and video platforms
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Proficient in utilizing Microsoft Teams
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Willing to participate in research with internal teams
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2 years of sales, customer service, or retail experience
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Consumer electronics experience
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Multilingual
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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