• Plans, coordinates, reviews, and evaluates homeless outreach and engagement programs, activities, and/or systems at one or multiple sites.
• Engages and mitigates crises through de-escalation, harm reduction, and conflict resolution.
• Performs persistent and frequent outreach throughout the City where those experiencing homelessness reside and congregate, and respond to community requests for street outreach intervention.
• Coordinates and participates in the day-to-day operations of homeless outreach and engagement programs.
• Visits communities and canvasses neighborhoods, parks, riverbeds, businesses, and trails in search of homeless individuals.
• Identifies and provides recommendations to homeless and partnering agencies regarding ongoing support services to meet homeless needs and to ensure homeless are receiving the most appropriate form of care and support.
• Serves as liaison and advocates for assigned homeless as appropriate and as needed.
• Develops and maintains relationships with various public and private service agencies, community groups, and faith-based communities to obtain services for homeless individuals.
• Provides administrative support to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided.
• Responds to requests from City departments, merchants, community groups, and citizens to assist individuals for homelessness related services.
• Provides crisis intervention services for individuals experiencing homelessness in the community.
• Coordinates responses to encampments within the city and track locations of encampments for outreach activities, deploy resources and track service outcomes.
• Maintains expertise of pertinent government and community services and resources to effectively provide information, referrals, linkages, and advocacy that assist clients in obtaining permanent housing.
• Identifies appropriate permanent housing options for clients based on their needs, aid with housing location and application, and advocate for clients with prospective landlords.
• Develops relationships within the community, including local businesses, landlords, and other service providers, to identify new and existing opportunities and build relationships to better assist clients in accessing resources, employment services, and housing.
• Attends and participates in professional group meetings; staying abreast of new trends and innovations in the field of Homeless Outreach Services; researches emerging products and enhancements and their applicability to City needs.
• Provides interdepartmental support on projects including capital improvement projects and facility management for new or existing facilities dealing with homeless issues.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the entire department and/or division; recommends and implements resulting policies and procedures. Assists in program and policy formulation and ensures compliance with regulations and policies.
• Conducts and attends staff meetings; leads work teams; selects, supervises, trains, motivates, and evaluates volunteers; provides or coordinates training.
• Prepares various reports and makes presentations to the City Council on various departmental programs related to homeless efforts, events and activities. Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; gathers data and information as necessary.
• Responds to inquiries, complaints, or requests for information and services from various public and private agencies in the resolution of issues regarding homelessness and outreach services and programs; resolves difficult and sensitive issues and assists in determining alternative resolutions.
• Provides highly complex staff assistance to the Director; conducts a variety of studies; develops and recommends modifications to programs, policies, and procedures as appropriate.
• Performs other related duties as required or assigned.

• Two (2) years of increasingly responsible experience providing case management, social services, community services and programs, and/or working with the homeless in outreach and engagement services is required.
• Experience with Homeless Management Information Systems (HMIS) is highly desirable.

• Possession of, or ability to obtain, a valid California Driver License with a satisfactory driving record (a driving record may be deemed unsatisfactory for any of the following reasons: three or more moving violations or reportable accident within the last three years; conviction of driving under the influence within the last five years) is required.

• Incumbent will be enrolled in the California Department of Motor Vehicle (DMV) Pull Notice Program. The DMV Pull Notice Program provides information on the incumbents driving record and driving record status on a periodic basis to the City.
• Must successfully complete a pre-employment background investigation and a physical and drug screen.

A completed application, resume and supplemental questionnaire are required by the closing date and time. As a candidate for the position, you will want to be sure your application accurately reflects your skills and abilities as they relate to the position to achieve maximum opportunity. Applications will be reviewed carefully and only those who appear to have the best qualifications will be invited to continue in the selection process.

Minimum requirements must be clearly demonstrated on the application to be considered as this information will be used to determine minimum qualifications. Experience requirements must be demonstrated in the “Work Experience” section of the application, other sections of the application will not be used to determine experience qualifications.

Resumes and other documents may be submitted, however, they will not be used to determine minimum qualifications, please do not use phrases such as “see attached” or “see resume” as they will not be considered. Meeting the minimum requirements does not guarantee an invitation to compete further in the process. Minimum requirements must be met at the time of application submission unless stated otherwise.

Selection Process Information - The selection process for this position may include one or more of the following: application review, qualification review, written exam, practical exam, oral panel exam, and department interview.

Candidates must successfully pass each stage of the selection process above in order to continue to the next step. This process may be modified or changed depending on the number of qualified candidates.

Please remember to submit all your application materials by the closing date and time. Incomplete or applications received after the closing date and time cannot be considered. All information on the application is subject to investigation and verification.

For more information on completing your application materials click here.

If you are ready to join the exciting Team Palm Springs and you meet the requirements detailed above, please click the apply button. For more information contact Human Resources at:

The City offers an excellent benefit package and retirement plan through California Public Employees’ Retirement System (CalPERS). Retirement formula is based on appointment date and membership status with CalPERS.

Applications must be received by 4:00pm, January 5, 2023, in order to be considered for this opportunity. The City of Palm Springs reserves the right to accelerate or extend the "Closing Date" of open positions at any time, dependent upon the number of applications received.

The City of Palm Springs provides a comprehensive benefit program for employees including:

• Medical, Dental, & Vision Insurance
• Retiree Health Savings Plan
• Life Insurance
• Long Term Disability Plan
• Employee paid Supplemental Insurance Programs
• Employee paid Deferred Compensation Program
• Employee Assistance Program
• Tuition Reimbursement Program
• Retirement Plan through California Public Employees' Retirement System (CalPERS)
• Benefit program details vary by work unit and bargaining contracts. Click here to view additional information and bargaining unit contracts.
• The City does not participate in the Social Security program, except for the mandatory 1.45% Medicare contribution for all regular positions.