Job description

High volume dealership is seeking a Service Advisor to join our award winning dealership.

· Are you a leader who can develop business and increase service sales?

· Do you have a proven track record of upselling, customer service, and a thorough understanding of the Service Advisor process?

· Are you eager to greet every customer and make the most of each opportunity?

The following is a list of duties and expectations including but not limited to:

· Greet EVERY customer as soon as they arrive for service, using a clipboard, with a tag# and inspection sheet.

· Document concerns, causes, and corrections for repairs, up sells, customer information including accurate phone numbers, email addresses. Obtain signatures on ALL copies of invoices with every customer.

· Perform a 4 point walk-around with every vehicle CP and Warranty.

· At time of write up, verify customer information is correct, including cell number and email address. Verify customer receives a welcome text from My Kaarma and explain its use.

· Present all customer recommendations and up sells every time.

· Manage vehicle service/repair process from the time the vehicle arrives, while vehicle is being repaired, and until vehicle is returned to the customer.

· Provide customer with complete and accurate estimates for additional repairs and or recommendations.

· Document all changes on the repair order and in the Dealer Management System in accordance with American Acura guidelines.

· Carefully inspect every finished repair order for proper documentation, accurate pricing, clock times, and supporting documentation.

· Perform an Active Delivery including explanation of the Multi-point inspection with every customer, and explanation of the American Honda survey.

· Process payment for all customer pay operations including credit card payment, cash transactions, extended warranty payments, or other means of payment.

· Carry a walkie-talkie to communicate with other staff members as necessary.

· Complete all Acura Self Study training.

· Use review gathering tool to solicit positive online reviews.

· Use 2-way radio to communicate with other staff members as needed.

· Use Spark instant messaging to communicate with the BDC and other team members.

· Achieve monthly sales production goals set by management.

· Achieve a CSE score of 90% or higher monthly, tracked though American Acura reporting page on Acura interactive network.

· Maintain a professional appearance at all times in accordance with Metro Automotive Group employee handbook.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Auto estimating: 1 year (Required)
• Upselling: 1 year (Required)
• Automotive diagnostics: 1 year (Required)
• Automotive repair: 1 year (Preferred)

Work Location: In person

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