• General office duties such as answering telephone, copying, faxing, and scanning appropriate information to various departments.
• Communicate any gaps in coverage to the supervisor.
• Provide support for guest/escort by being accessible, empathic listening and through practical knowledge.
• Utilize best judgement when assisting patients in and out of vehicles, with their baggage or with any other miscellaneous tasks.
• Communicate with co-workers at shift change about issues that incoming staff need to know.
• Notify supervisor when issues arise that are unable to be resolved.
• Notify supervisor of any time off requests in a timely manner.
• Approve timecard on a bi-weekly basis and notify supervisor of any issues.
• Restock the supplies in the office and make a list of supplies that need to be ordered to be emailed to the supervisor.
• Utilize email to communicate.

• Create pick up appointments for the shuttle calendar.
• Utilize the shuttle calendar to maintain a timely and organized schedule.
• Update the schedule as needed throughout shift.
• Fill gas tanks for vehicles once level reaches at or below a quarter of a tank.
• Transport guests/escorts to/from ferry terminal, Alaska Airlines, and to/from hotel to SEARHC facility for appointments if requested; and
• Maintain vehicle maintenance logs monthly and notify supervisor when completed.

Patient Housing (Where applicable)

• Maintain a reservation key by updating any cancellations, dirty/clean rooms, and any guests checked in.
• Monitor room availability and determine room assignments.
• Call and reserve rooms at local hotels when housing is full.
• Check every room for readiness prior to guest coming or confer with Housekeeping on room readiness.
• Upon arrival of guest/escort, complete registration process including forms, and inform guest/escort of our amenities, additional services, and rules/policies of Patient Housing.
• Be able to contact security and request assistance for any evictions at patient housing.
• Monitor email for housing requests frequently and complete requests within a timely manner.
• Clean common areas of patient housing facility including kitchen weekly or as needed.
• Restock the kitchen supplies and make a list of supplies that need to be ordered to be provided to the supervisor.
• Other duties as required.

• High School Diploma or equivalent

• 1-2 years general office/ hospitality experience or other relevant job experience

• Alaska Driver’s License with clean driving record
• 21 years of age or older (preferred)

• Privacy act of 1974 to maintain and safeguard confidentially of patients medical and personal information
• Customer service concepts and practices
• SEARHC Short Term Housing policies

• Operating a personal computer utilizing a variety of software applications
• Problem solving and communicating issues as they arise to the supervisor
• Oral/written interpersonal communication

• Work independently with minimal supervision
• Respond quickly in urgent situations with attention to detail
• Maintain record keeping system procedures accurately