Momofuku

Established by chef and founder David Chang in 2004 with the opening of Momofuku Noodle Bar, Momofuku has grown to include restaurants in New York City, Washington D.C., Sydney, Toronto, Las Vegas, and Los Angeles; a casual chicken spot (Fuku); and a bakery (Milk Bar), established by award-winning pastry chef Christina Tosi. The restaurants have gained world-wide recognition for their innovative take on cuisine, while supporting local, sustainable and responsible farmers and food purveyors.

About Momofuku Ssäm Bar - South Street Seaport

Momofuku’s Ssäm Bar is a New York Korean restaurant from Chef David Chang. Ssäm Bar serves an ever-changing roster of dishes and festive cocktails by the water at Pier 17. It features a harborside patio, bar, and private dining rooms.

As the first (and last) point of contact, Momofuku Hosts are friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Momofuku standards and values.

Competitive Pay: Starting at $20/hour

Why Momofuku?

At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.

Responsibilities

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Manage reservation system
• Ensure reservations are prioritized and seated in a timely manner
• Strive to accommodate walk-in guests whenever possible
• Clearly and politely communicate with guests when delays and/or waits occur
• Maintain an organized floor by quickly and efficiently seating guests according to company standards
• Understand and operate the reservation/seating system
• Maintain professional and warm guest communications - inside the restaurant or via phone/email
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Maintain cleanliness and organization at the host stand and front door area
• Adhering to Momofuku's Cleaning and sanitation SOPs
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing/walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 2+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
• Ability to navigate the Resy reservation system
• Proven experience learning seating charts and escorting guests to their tables
• Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
• Ability to train new Hosts in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Under the Key to NYC order, Momofuku is prohibited by law from allowing unvaccinated employees to work indoors. Momofuku makes reasonable accommodations for employees who are unable to show proof of vaccination because of disability, pregnancy, religious belief, or status as a victim of domestic violence, stalking, or sex offenses. Reasonable accommodations include telecommuting and working exclusively outdoors and not entering the restaurant for any purpose other than to briefly use the locker room. Momofuku Ssam Bar does not currently have any available telecommuting positions or positions where the employee is not required to enter the restaurant to perform their job duties. If hired, you will be required to show proof of vaccination.

Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.