Job Summary

Haven's host team strives to ensure that our patrons have a memorable evening by helping them to their tables with a friendly and professional greeting. From providing compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very high volume restaurant atmosphere.

Responsibilities and Duties

• Handle high volume seating organization and needs in a professional, guest focused manner
• Answer all incoming phone calls within a specific time period
• Input accurate reservations and special requests into digital reservation system
• Answer customer inquiries regarding history, policies and procedures
• Communicate messages and special request to management in a precise and clear way
• Help to clear and reset tables to seat guests in a timely fashion

Qualifications and Skills

• Must work well with others with a friendly but professional work ethic
• Ability to balance timeliness and accuracy under pressure
• Ability to listen and communicate clearly while maintaining proper confidentiality
• Proper phone etiquette.

Benefits and Perks

Immediate

• Closed Every Sunday and most Mondays 2023
• Closed Holidays 2023
  • New Year’s Day
  • Gasparilla Invasion
  • Easter Sunday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• Holiday Bonus Shift Pay for Christmas Eve
• Custom Supplemental Insurance Coverages Through AFLAC
  • Life Insurance Policy (10-, 20-, & 30-year terms)
  • Short Term Disability Income Insurance
  • Accident Advantage On/Off Job Insurance
  • Cancer Protection Insurance
  • Critical Care Protection Insurance
  • Hospital Choice Insurance
• Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets
• Referral Bonus Program of up to $500/Referral
• Family First Discounts
  • 20% off entire bill at Haven restaurant & bar for employee and up to 3 guests
  • 20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests
  • 20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests
  • 10% off total purchase at Bern’s Fine Wines & Spirits retail store
  • 20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee
  • 20% off Spa Services at Spa Evangeline for employee
  • 20% off Epicurean Theatre classes per online purchase
  • Marriott Friends and Family Discount for hotel accommodations
• Complimentary Family Meal per shift
• Free, Secure, Covered Parking

90-Days

• Custom Packaging Health Plan Options with Tenured Based Employer Contribution
  • Health
  • Dental
  • Vision
• Internal Career Growth Opportunities

1-Year

• Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)
• 401K Employer Match of 25% Up to the First 6%
• 100% Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials

The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.

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