? Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers.

? Ensures guests are comfortable in their seats and arranges for appropriate adaptations such as high chairs, wheelchair seating, etc.

? Must be knowledgeable about Food and Beverage products for both the restaurant and room service.

? Explains items on the menu with suggestive selling.

? Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.

? Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.

? Receives customer payment from servers and processes transactions on cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at close of shift

? Completes all opening/closing paperwork and documents voids on void balance sheet.

? Assures a constant high level of guest satisfaction through communication with servers and bus staff and that guests are waited on promptly, and tables are bussed and reset promptly and property. May assist bussers in clearing, cleaning and setting tables.

? Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

? Provides a professional image at all times through appearance and dress.

? Follow company policies and procedures.

Note: Other duties as assigned by supervisor or management

Relationships:

Internal: Management Staff: To alert of service challenges

Front Desk: To ensure posting of food and beverage charges to room folio.

External:

Qualifications:

Education/Experience: Basic reading, writing and math. Six months cash

handling experience is preferred.

Certification and/or License Requirement: Alcohol awareness certification may be required.

Skills and Qualities:

? Customer service oriented

? Interpersonal communications.

? Organizational skills.

? Math/Accounting skills.

? Accommodating towards special-needs customers.

Working Conditions:

? Will be required to work nights, weekends and holidays.

? Will be required to work in a fast paced environment.

? May be asked to work overtime.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to welcome guests to the restaurant and provide fast and courteous service; therefore a significant portion of time is spent standing, walking, speaking and listening.

The vast majority of time is spent greeting and seating guests, which is typically done while standing up and walking.

Communication skills are used a significant amount of the time when interacting with guests of the restaurant or restaurant staff.

Carrying and lifting items (i.e. plates, utensils, menus) occurs frequently.

Reading and writing abilities are utilized frequently when taking orders over the phone, or when completing paperwork.

Reasoning, problem solving and organizational abilities are used often.

Basic mathematical skills are used when completing customer payment transactions and balance sheets.