Job description
The Tru by Hilton in Stoughton, WI is currently accepting applications for Front Desk/Guest Service Representatives. Ideal candidates can work between the hours of 7am-3pm and 3pm-11pm.
This position is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
Tasks include but are not limited to:
- Communicates daily with housekeeping department to coordinate guest room status updates (i.e. check-outs, late check-outs, early check-ins, special requests, and any day use rooms).
- Must become familiar and proficient with reservation process. Must be able to take same day and future reservations, as needed. Need to thoroughly understand cancellation process and be able to communicate policy to hotel guests.
- Must follow proper mail, package and message handling procedures as specified by the hotel.
- Must use front desk communication log book to convey or communicate pertinent information to other shifts. Must read and initial all messages in communication log book.
- Report any unusual or guest related problems / issues to the Guest Services Supervisor, Guest Services Manager, Assistant General Manager or General Manager immediately if you are not comfortable with resolving the problem or issue.
- Become familiar with hotel’s safety policies and emergency procedures to include emergency evacuation procedures. Become familiar with accident prevention policies.
- Be flexible as there may be times that business demands make it necessary to alter your work schedule.
- Be approachable. Be “hands on.” Be an Ambassador of the company. Lead by example.
- Any other duties or tasks as assigned by the Guest Services Supervisor and/or Guest Services Manager.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: One location
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