Hotel Front Desk PM Supervisor

Full Time
Davenport, IA 52801
Posted
Job description

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Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travellers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

Start your journey with Hawkeye Hotels:

The DoubleTree by Hilton Davenport is seeking qualified candidates for the Hotel Front Desk Supervisor (PM) position. Hilton experience is desirable.

The main responsibilities include: To supervise and where appropriate carry out front desk/night audit duties achieving accuracy of information and delivery of customer service as required by Hawkeye Hotels and the brand standards.

Please note***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***

What You Will Be Doing:

  • Responsible for the efficient and professional running of the front desk.
  • Ensure smooth check-in and check-out of all guests through properly handling guest accounts.
  • Plan and conduct staff meetings on a regular basis.
  • Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate.
  • Responsible for shift coverage when short-handed or due to staff absences, including night auditor shift.
  • Determine weekly schedule.

The Ideal Candidate:

  • At least one year of experience as a front desk agent
  • One year experience in a supervisory role

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Experience:

  • Hotel: 1 year (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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