Job description

The Country Inn & Suites by Radisson - Dunn is currently searching for remarkable Associates. We offer an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidates will be engaged, authentic, and prepared to operate a best-in-class hotel. This is an exceptional opportunity for a candidate with a great attitude to join a winning team!

As a Front Desk Guest Service Representative, you will be responsible for delivering a high level of customer service on a regular basis ensuring that we meet and exceed our guests’ expectations. Candidates with a great smile, big personality, excellent service skills and a desire to grow within the company are highly desired. Front Desk Guest Service Representative duties will include but not limited to:

· Providing that critical first impression to our guests and have a natural passion for delivering exceptional service.

· Welcome and serve guests in person and over the phone every day.

· Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

· Follow-up on all guest surveys, reviews, and complaints and respond to them accurately and in a timely manner.

Job requirements:

• Must have excellent communication, phone, written, and hospitality skills.
• Able to stand for 8-hour shifts
• A flexible schedule is necessary for this position, including the ability to work days, nights, weekends, and holidays.
• Opera experience is preferred but not required.
• As a Night Auditor, perform the night audit process
• Check-in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Invoice and bill guests for their stay and services used
• Setup breakfast'

Preffered Shift - Morning Shift - 7 am to 3 PM

Job Types: Full-time, Part-time

Pay: $8.50 - $10.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location

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