Job description
$15 - $15.50 hourly
Responsibilities:- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- High school diploma, GED, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Located in the center of Washington state, La Quinta® by Wyndham Wenatchee puts you in the “Apple Capital of the World.” Our convenient hotel is one mile north of downtown Wenatchee off Highway 2, giving you easy access to Central Washington Hospital & Clinics, the Washington State Apple Blossom Festival, Leavenworth, and Wenatchee Valley College.
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