Housekeeping Inspector- Hilton Garden Inn Columbia
Full Time
Columbia, SC 29212
Posted
Job description
Housekeeping Inspector
Position Summary:
Ensures that standards of cleanliness are maintained in guest accommodations with proper placement of supplies in units.
Supervises room attends on the floors.
Checks reported status of units and reports back to Executive Housekeeper for release to the front desk.
Specific Duties:
- Smile
- Receives the list of units vacated by guests and informs the housekeeping associate assigned to his/her area which units need to be cleaned.
- Supervises the work of housekeeping associates in assigned area, and ensures that all work is done properly by inspecting beds, furniture, bathrooms, etc. Reports work poorly done and issues a call back.
- Checks units to ensure that lights are properly working. Inspects for needed repairs, such as torn carpet or wallpaper, and painting needs. Calls work orders into the housekeeping office.
- Instructs and trains new housekeeping associate in their assigned duties and responsibilities and observes their capabilities while working.
- Checks all vacant units.
- Checks section housekeepers for uniforms, grooming, name badges and keys.
- Checks all housekeeping vans for linens, supplies, and neatness.
- Reports any unusual activity of appearance to Executive Housekeeper.
- Sees that storerooms are cleaned and stocked with linen supplies daily.
- Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely.
- Picks up keys at close of day and returns to Executive Housekeeper.
- Reports unit status in assigned area at end of day to the Front Desk.
- Assists in special projects such as inventory control, VIP requests and monthly room inspection checks.
- Provides courteous guest service and responds promptly to guest questions, complaints and requests.
- When needed, will assist in cleaning units or in the laundry.
- All other duties as assigned.
Job Specifications:
Physical Demands: Requires walking and standing to a significant degree.
Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, stretching, and reaching.
Requires the ability to lift 25-30 pounds infrequently.
Requires ability to communicate both orally and in writing with guests and co-workers.
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Environmental Conditions: Inside and outside.
Essential Skills:
Requires knowledge of applicable standards and procedures.
Supervisory/Management skills: development of housekeeping staff.
Ability to perform training and to assist in professional development of the housekeeping staff.
Ability to maintain records and communicates effectively with members of other hotel departments.
Must have the ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
Educational/Vocational Preparation: High school graduate or equivalent preferred. Previous experience in housekeeping is required.
Qualifications:
- Minimum two years of housekeeping experience preferred
- Requires walking and standing to a significant degree
- Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching
- Good oral and written communication skills
- Ability to maintain a pleasant, positive and helpful demeanor
- Flexibility to work days, evenings, weekends, and/or holidays
- Neat, clean, and professional appearance
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