WE ARE HIRING!

Bethany House Services (BHS) is the largest provider of emergency shelter and HUD-funded housing programs for families in the region. Our mission is to empower families who are at-risk of or who are experiencing homelessness with solutions to achieve housing stability and long-term self-sufficiency. We envision living in a community where all families have a place to call home, and no one spends the night without shelter. With strong community support, we continue to expand our services. BHS provides comprehensive family-centered services, all of which are provided by staff trained in trauma-informed care and focused on empowering families to reach self-sufficiency. Our holistic services address a family’s current needs and seek to assist families in achieving housing stability. Our services include prevention of homelessness, emergency shelter, housing programs, comprehensive case management, post shelter support, and permanent affordable rental housing.

If you have a passion for helping others and want to make a difference in the lives of families experiencing homelessness, Bethany House has an opportunity for you!

Current Job Openings

DONOR DATABASE COORDINATOR

Donor Database Coordinator – Cincinnati, OH 45237 – Indeed.com

Position Overview: The Donor Database Coordinator leads all activities related to the donor database and donor acknowledgement and supports all fundraising efforts to enable Bethany House Services to fulfill its mission to empower families at risk of or experiencing homelessness with the solutions to achieve housing stability and long-term self-sufficiency. Primary responsibilities include processing all donations, producing all donor acknowledgements, facilitating all development reporting, and maintaining and managing the Raiser’s Edge database system.

Key Duties and Responsibilities

• Manage all functions and uses of Raiser’s Edge donor database and train others at BHS who utilize various development database functions

• Facilitate all components of gift processing including donation data entry, donor acknowledgement letters, and record updating for both financial and in-kind donations

• Run queries and reports for various needs including mail lists, donor lists, development metrics, and more

• Maintain data integrity through database updates, enhancements, and necessary policies and procedures

• Lead all gathering and reporting of fundraising metrics for the organization

• Perform donor research as needed by CEO, CDO, or others

• Manage all online donation and registration pages, steward a small portfolio of recurring online donors, and assist with communications functions related to Raiser’s Edge including email and social media

• Assist in planning, coordination, and implementation of events

• Assist with other development or communications tasks as needed

Education and Experience:

• Bachelor’s degree or equivalent years in experience,

• Experience with donor databases, CRMs, or other databases

• Impeccable attention to detail.

• Strong quantitative, analytical, creative-thinking, and problem solving skills

• Excellent proficiency in using Microsoft Word and Excel

• Experience with accounting or finance is preferred

• Polished professional presence with exceptional verbal and written communication skills,

• Demonstrated ability to meet deadlines, multi-task, adapt to shifting priorities, and work on a team

• A valid driver’s license, able to meet BHS vehicle insurance requirements, and reliable transportation.

• Successful completion of criminal background check and drug tests.

Physical Requirements:

• Physical mobility on a small agency campus and capacity to drive to appointments as scheduled.

• Ability to perform work quickly and accurately with minimal instruction.

• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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HOUSING CASE MANAGER

Housing Case Manager – Cincinnati, OH 45237 – Indeed.com

The Housing Case Manager is accountable for working one-on-one with families in the community at risk of experiencing homelessness and families experiencing homelessness who are participating in Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, the Housing Case Manager provides assessment, advocacy, and ongoing case management. This position also provides follow-up services as required by RRH/ PSH for families who move to permanent housing.

Key Duties and Responsibilities:

• Manages a caseload of 22-24 families. This includes:
• Assist program participants in developing and implementing an action plan for securing housing while they are involved in the RRH/ PSH program.
• Coordinate case management services and assist families in developing an agreed upon individual action case management plan to move toward family stabilization, gaining knowledge and accessibility to community resources, employment, income assistance, and relocation to permanent, affordable housing.
• Assess client’s work readiness, make referrals, and provide job search skills training.
• Assist PSH families with documented disability that effects ability to maintain permanent housing by referring to needed community agencies and resources.
• Maintain professional relationships with referral agencies
• Maintain confidentiality of all client and agency material
• Attentiveness to and timeliness of contacts and work with and on behalf of clients.
• Complete all case records with accuracy, confidentiality within established time frames
• Secure community resources including mental health services and a medical home; assist clients in establishing a pattern of self-sufficiency for themselves and their children, with the goal of stabilization over time
• Coordinate with BHS Family Services Department to create access to child/parent support, services and life skills families
• Work efficiently with BHS Finance Department to honor timelines and finance policies
• Attend team meetings and mandatory educational in-services.
• Other duties as assigned

Education and Experience:

• Bachelor degree in social work, sociology, psychology, education, or related field.
• One year of experience in a social service environment.
• LSW license to practice social work in Ohio is preferred.
• Reliable and regular attendance
• Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
• Successful completion of BHS criminal background check and drug test.

Physical Requirements:

• Physical mobility on a small agency campus and capacity to drive to appointments as scheduled.
• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The position requires extended use of a computer.

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SHELTER ASSISTANT

Shelter Assistant – Cincinnati, OH 45237 – Indeed.com

The Shelter Assistant is responsible for providing front-line services to residential clients of Bethany House Services (BHS). Shelter Assistants are available as a resource to shelter clients, including orienting new individuals to the shelter facility, mediating interpersonal conflict, providing information regarding other services and resources, and productively addressing problems if they arise.

Open Full-Time Shift Wed-Friday 3pm to 11pm and every other Saturday 7pm to 7am

Open Part-Time Shift Every other Sunday 7:00am-7:00pm and on call at least 12 hours per month

Key Duties and Responsibilities:

• Create a welcoming environment for shelter clients, including greeting clients, orienting new clients to the shelter, and answering questions.
• Work effectively as a member of the shelter team, including maintaining open lines of communication, consulting about clients’ needs or situations, cooperating to complete tasks, and engaging in shared decision-making, as appropriate.
• Treat clients with respect and professionalism by practicing active listening, preserving client confidentiality, avoiding power struggles, and maintaining patience in difficult situations.
• Communicate shelter rules and policies; set limits with clients as appropriate.
• Identify and intervene productively in emergency situations, including medical emergencies, mental health crises, and interpersonal conflicts.
• Work individually and as a member of the shelter team to engage in effective de-escalation.
• Engage in proactive and creative problem solving to maintain a safe environment.
• Engage in ongoing training, coaching, and education related to de-escalation, substance use, mental health symptoms, and other professional skills (provided by BHS).
• Maintain thorough and timely documentation of incidents, clients’ situations, and services provided, in keeping with program guidelines.
• Maintain appropriate professional boundaries with clients, including refraining from engaging in social relationships or exchanging money/goods with residential clients. Report preexisting relationships that may cause a conflict of interest to the Shelter Manager.
• Issue blankets, sheets, and towels; distribute other supplies according to BHS procedures.
• Assist with all aspects of food service during shift, as needed.
• Sweep, mop, wipe surfaces, take out trash, and perform other cleaning tasks as required to maintain a safe and sanitary environment throughout the shift. Use personal protective equipment (PPE) and follow appropriate protocols when cleaning bodily fluids.
• Assist with laundry and other facility and operation upkeep tasks as needed.

Education and Experience:

• Minimum of HS Diploma or equivalent
• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients.
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
• Experience in crisis intervention and problem solving with the ability to diffusing situations without heightening the conflict.
• Availability to work at least one weekend and overnight shifts.
• Understanding and willingness to train in areas such as trauma-informed care, diversity, equity, and inclusion.
• Ability to maintain confidentiality of clients.
• Strong interpersonal skills, ability to be compassionate and firm towards clients.
• Ability to accurately record information for required client and staff documentation while maintaining confidentiality and strong boundaries
• Reliable and regular attendance
• Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
• Successful completion of BHS criminal background checks and drug tests.

Physical Requirements:

• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
• Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects.
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

To apply, please click the link for the position of interest or submit your resume for consideration to hr@bhsinc.org

Bethany House Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Bethany House Services Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity or expression), national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor and will ensure that persons with disabilities are provided reasonable accommodations.

HOUSING CASE MANAGER

Housing Case Manager – Cincinnati, OH 45237 – Indeed.com

The Housing Case Manager is accountable for working one-on-one with families in the community at risk of experiencing homelessness and families experiencing homelessness who are participating in Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, the Housing Case Manager provides assessment, advocacy, and ongoing case management. This position also provides follow-up services as required by RRH/ PSH for families who move to permanent housing.