SCOPE OF WORK:

The purpose of this position is to provide Tulare County unhoused residents who have been referred through the Coordinated Entry System with Housing Navigation Services. The incumbent of this position is responsible to provide case management services and linkage to resources that help to stabilize housing to high-risk individuals and families.

ACCOUNTABILITIES:

• Collects, organizes, and analyzes information about individuals through records, tests, interviews , gathers personal characteristics for case management and resource planning.
• Maintains case management files, documents contact with clients, resources and other entities that provide support to participants and completes all required documentation in a timely manner.
• Prepares and modifies documents including correspondence, reports, incident reports, memos and emails.
• Conducts home visits and case team decision meeting facilitation.
• Facilitates one-to-one case management, orientations of other housing support programs and life skill workshops.
• Refers customers to other CSET program resources as applicable.
• Serves as a customer liaison responding to customer problems, questions or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for the customers.
• Follow-up with customers and agencies as appropriate to document use/success of referral.
• Provides documentation and reports to partnering agencies and CSET.
• Inputs accurate and complete data for all contacts with customers into agency database.
• Coordinates and participates in outreach events and meetings with partner agencies as assigned.
  
• Participates in training and professional development to build required knowledge for the position.
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
• Provide exceptional customer service for individuals from various backgrounds that includes efficient, precise, and courteous communication in a dignified environment.
• Ability to speak effectively with groups of customers or employees of the organization.
• Ability to develop and maintain effective working relationships with co-workers, members of other agencies and the general public.
• Knowledge of case management principles.
• Ability to deal with customers in a calm, professional, friendly and patient manner.
• Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base.
• Possess communication skills, research abilities, flexibility and an ability to work well with others.

• Ability to read and understand Lease/Rental Agreement documents.
• Ability to write routine reports and correspondence.
• Possess excellent organizational skills and attention to details.
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.
  

  WORK CONDITIONS & ENVIRONMENT:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is typically situated in a standard office environment with frequent travel to customers homes and meetings resulting in little exposure to the weather and requiring no unusual physical abilities.

• Must be able to sit, walk and stand for long periods.
• Must have the visual ability to perform detailed work at close distances (computer screens).
• Must be able to bend, stoop and reach.
• Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling.
• Must be able to read, understand, and explain various forms and written material.
• Must be able to drive.

Education and/or Experience• Bachelor’s Degree (BA) in Social Work from a four-year college or university;• Or a minimum of two years related experience and/or training;• Or equivalent combination of education and experience.

SKILLS & ABILITIES:

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
• Provide exceptional customer service for individuals from various backgrounds that includes efficient, precise, and courteous communication in a dignified environment.
• Ability to speak effectively with groups of customers or employees of the organization.
• Ability to develop and maintain effective working relationships with co-workers, members of other agencies and the general public.
• Knowledge of case management principles.
• Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base.

• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Possess excellent organizational skills and attention to details.
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.

Candidate Screening Process:
Only complete applicant information will be evaluated by the screening committee as soon as possible after the closing date. Application materials will be evaluated to determine how fully the applicant meets the Desirable Qualifications. This evaluation process will determine which applicants may be invited for an interview. All costs incurred as a result of the application/selection process shall be borne by the applicant.

Note: Incomplete applicant information will not be forwarded for consideration in the hiring process. All documents received become the property of CSET and will not be returned. Human Resources will not copy any of the materials submitted for the applicant.Notice to all candidates for employment. The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. This requirement applies to both United States citizens and aliens. Community Service, Employment and Training, Inc. is an equal Employment Opportunity Employer, committed to equal opportunity and treatment in all aspects of it relations with staff members, without regard to race, color, national and ethnic origin, sex, sexual orientation, marital status, religion, age or disability.

Salary Range: $18.38-$25.04 hourly/ $3185.87-$4340.27 monthly/ $38230.40-$52083.20 annually
Deadline: open until filled
Service Area: Housed in Visalia Main Office - Countywide service provider
Hours/week: 40