EPIC Insurance Brokers and Consultants has nationwide presence with a depth of industry expertise across key lines of insurance, including commercial property and casualty, employee benefits, unique specialty program insurance, and private client services. As we continue our growth across the country, we remain acutely focused on delivering service excellence to our clients as well as maintaining EPIC's "people first" culture that helps our employees thrive.

The HR Services Specialist reviews and processes various HR transactions related to HR Systems and Payroll. The Shared Services Specialist works with the HR Operations team to provide a centralized point of contact and expertise for the HR team and assists with the completion of reporting and data requests that support the HR team. The position is accountable for adhering to service standards/metrics and ensuring all service standards are met. Supports the Organizational Development team on an as needed basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review and approve transactions in Dayforce to ensure workflow items are complete and approved based on payroll processing schedule.
• Assist with WFM; timesheet approval and reporting.
• Monitor the Dayforce support inbox. Respond to password re-set emails and other tier 1 support questions.
• Assist with monitoring HR Support inbox and provide assistance to HR team as needed.
• Conduct/support new hire orientation activities
• Assist with maintenance of org structure in Dayforce (adding/editing jobs, locations and positions)
• Assist with reporting and data requests and HR Operations projects as applicable
• Assist with data integrity monitoring for hires, terms and employee changes
• Assist with acquisition integration tasks related to the on-boarding of new employees
• Assist with generating and distributing monthly reporting and dashboards
• Support continuous process improvement initiatives by identifying opportunities and developing solutions
• Actively contribute to the continuous improvement of the Organizational Development (OD) and Learning & Development (L&D) teams by aiding with special projects, conducting research, analyzing programs, and providing critical feedback that helps solve team problems or improve processes and practices.
• Able to configure, edit and make adjustments in systems preference for ADP or Greenhouse ATS.
• Respond to questions from employees regarding training or educational opportunities, assist in identifying training or educational opportunities, maintain a system for tracking and reporting training participation to provide statistical data and monitor individual progress toward training goals.
• Participate with colleagues to develop, implement, and measure Organizational Development initiatives.
• Coordinate shared experience group efforts and initiatives across the organization.
• Strong written communication skills with the ability to prepare communications
• Assist in the concept, design, development, and implementation of innovative learning and development programs that support the full employment lifecycle, including onboarding, career development, succession planning, wellness, diversity, equity, and inclusion, management, and leadership planning. Program development and delivery facilitated both on-line and in person.
• Prepare materials, coordinate enrollments, schedule courses and programs, maintain records, and track outcomes by preparing reports
• Coordinate the Learning Management System (LMS) including serving as an expert to support users, maintenance, updates, and operations
• Assists with the instructional design of training material and ancillary documents (slides, workbooks, handouts, facilitation guides, etc.)
• Support assessment delivery and measurement
• Coordination of shared experience group efforts and DEI initiatives across the organization
• Partnering with HR Delivery team, Talent Acquisition and HR Operations on all applicable initiatives
• Perform additional duties and projects as assigned by management.
• Assist with maintenance of org structure in Dayforce (adding/editing jobs, locations and positions)
• Assist with reporting and data requests and HR Operations projects as applicable
• Assist with data integrity monitoring for hires, terms and employee changes
• Assist with acquisition integration tasks related to the on-boarding of new employees
• Assist with generating and distributing monthly reporting and dashboards
• Support continuous process improvement initiatives by identifying opportunities and developing solutions

Experience Requirements

• 1-3 years HR experience working with HR technology platforms
• Experience in HR or Shared Service Operations preferred
• Familiarity with HRIS applications (Ceridian Dayforce or ADP WFN, Greenhouse) preferred
• Experience with reporting and data analytics strongly preferred
• Bachelor's degree in business, human resources or related discipline preferred.
• 2-3 years of HR experience and a working knowledge of multiple HR disciplines

WHY JOIN US?

• 15th Largest Broker in US
• Voted " Best Place to Work" in the Insurance Industry
• Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. An Equal Opportunity/Affirmative Action Employer.