HS Data Verification Processor
Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a HS Data Verification Processor on our Health Solutions team. This position can be hybrid (working from both office and home), with a schedule to be determined by business needs.

As a HS Data Verification Processor you will be in direct support of the AMA’s Physician Masterfile, collect, evaluate and maintain physician address, communications and practice data essential to supporting all of the Association’s core business and organizational activities. Maintain and utilize operational knowledge of address standards and regulations set by the United States Postal Service (USPS) to ensure the highest level of deliverability and accuracy. Utilize knowledge of Masterfile data and Web-based sources of physician information to match externally sourced records to the Masterfile, and continually explore and evaluate new sources of information.

RESPONSIBILITIES:

• Continuously evaluate the quality, accuracy and currency of data sources to ensure optimal database quality. Apply appropriate communication and category restrictions upon request ensuring proper data usage by internal and external customers and across all AMA products and services that utilize these data.
• Research and reconcile Masterfile records that failed to meet USPS address standards or AMA business rules for automated update. Utilize the most appropriate means to effectively resolve data anomalies identified through on-going quality sweeps and reports. Evaluate addresses received from third party sources, conduct telephone inquiries to locate, validate and update undeliverable addresses on the Masterfile.
• Document and maintain internal business processes that support the highest level of data integrity and quality. Participate in on-going Masterfile data quality improvement initiatives by resolving duplicate Masterfile records and researching credentials for non-US medical graduates. Address and respond to physician investigation requests or inquiries regarding data maintained on the Physician Masterfile. Assist with reconciling Masterfile data anomalies that resulted from Computer Assisted Match (CAM) batch processing.
• Coordinate processing of Physician Census survey exceptions, including extracting and sorting response contents, scanning and tracking results and applying proper updates and restrictions within specified turnaround time. Support division-wide Masterfile maintenance and quality efforts such as the Group Practice project

May include other responsibilities as assigned

REQUIREMENTS:

• High school diploma is required. Some college course work or relevant training is preferred.
• Minimum of 3 years experience working in a professional office environment with a service
  component required.
• Demonstrated ability to work with highly sensitive/confidential information. Previous credentials
  verification experience is a plus.
• Strong computer skills with demonstrated experience using the Microsoft Office Suite of
  applications and some MS Access experience is preferred.
• Strong analytical and critical thinking skills for evaluating and comparing data. Ability to exercise
  good judgment in making independent decisions.
• Must be able to handle and prioritize multiple tasks; strong organizational and task tracking skills.
• Must be able to tolerate a high stress environment with a heavy workload.
• Excellent interpersonal skills with the ability to work well in a team environment.
• Pleasant and professional phone manner.
• Knowledge of established standards governing physician communication and practice data on the
  AMA Physician masterfile preferred.
• AMA’s safety and policy protocols require proof of full vaccination against COVID19 for employment at AMA (including booster when eligible). Employees may apply for a religious or medical exemption from getting the vaccine.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION