Overview

Responsible for the completion of tasks as recruiting, onboarding, orientation, record keeping, effective managing of employee relations. Assists in helping the agency deal with the workforce in ways that enhance employee orientated, high performance culture that emphasizes productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. S/He will ensure agency compliance with state and federal laws.

Talent Acquisition

• Full-cycle recruiting - planning, strategy development, searching, screening, orienting, training, coaching, counseling, disciplining field staff, and exit interviews.
• Lead TA's efforts to identify, screen, interview and hire a community of quality, passionate and experienced caregivers for our clients.
• Source and reach out to qualified candidates for current open roles.
• Able to document and track a minimum of one hundred (100) calls a week to show accuracy, efficiency, and effectiveness with recruiting efforts and objective.
• Able to onboard ten (10) to twenty (20) applicants a week with folder compliance within one (1) week of onboarding.
• Use traditional and non-traditional resources to identify and attract quality candidates, such as career fairs, on-site job fairs, community network events, etc.
• Serve as a go-between for candidates and hiring managers.
• Process and verify all applications, verify information, research application details, and assure processes are followed in accordance with TA, State and Federal regulation.
• On board employees to all training platforms.
• Ensure all new hires and terminated workers are updated in the system; prepare offer letters and separation agreements.
• Administer and monitor background checks.
• Complete verification of employment requests.
• Complete performance appraisals for field staff and executive staff at specified intervals. Assist with employment decisions including hiring and termination.

Office

• Answer the phone
• Meet regularly with the Care Coordination department Manager, to determine staffing needs.
• Enters new caregiver records in the system ensuring accuracy of all patient's demographic information.
• Maintain positive and effective communication with applicants, referral sources and staff.
• Mail correspondence and brochures to partnering schools and recruitment sources when requested.
• Create, obtain, and track all communication notes.
• Collaborate with Office Staff in providing education and resources to TA staff and community.
• Collaborate with hiring managers to set qualification criteria for future employees.
• Complete verification of employment requests.
• Assist in creating and implementing company policies and protocols.
• Foster a positive work environment that is productive and adheres to TA handbook.

Quality Assurance:

• Assist with developing and performing on-going trainings.
• Ensure all employees have met and paid for their certifications by coordinating with the Quality Assurance Coordinator.
• Accountability for compliance in accordance with accreditation standards and credentialing required by law, regulation, or Agency policy.
• Complete quarterly audits to ensure compliance.
• Assist with the developing and implementing of the new hire orientation policy and procedure, to ensure a low turn-over rate.
• Examines, researches, enters data, and gathers all information necessary to process information received from providers to support the credentialing and re-credentialing process.
• Actively encourages employee recognition program.
• Re-enforce HIPAA compliance with field staff and office personnel.
• Understands and adheres to state and federal labor laws as they pertain to home care agencies.
• Participate in the quality assurance reviews and evaluations of the agency's services.
• Other duties as assigned.

Outreach/Community Liaison

• Liaison between the agency and partnering CNA/GNA Schools to discuss the option of immediate hire with Touching Angels after successful completion of certification program.
• Responsible for conducting outreach to identify potential candidates in targeted communities or facilities i.e., schools, hospitals, nursing home/rehab facilities, senior housing, etc.
• Schedule and organize meetings with community partners and maintain agendas.
• Disseminate information and answer inquiries related to the availability of resources.
• Act as an educational resource to the community, candidates, and partnerships.
• Maintain comprehensive working knowledge of community resources and assists candidates/ new graduates in onboarding with Touching Angels.

Reports

• Able to enter and monitor department weekly reports.
• Track hiring metrics including time-to-hire, time-to-fill and source of hire.
• Track performance and training metrics for field and office staff.
• Maintain a database of potential candidates for future job openings.
• Assist with the development and implementation of HR reports for effortless analysis of any HR related matters.

Payroll:

• Handle payroll updates including but not limited to personnel information changes, tax withholdings, direct deposits, benefits-to-payroll deductions, adjustments, and self-service & client access.
• Time and attendance and Time-off requests - troubleshoot timecards, coordinate, and ensure supervisor approvals.
• Ensure preparation for year-end processes for end of year tax Forms.
• Create reports for pay and statistics analysis.
• Assist with internal and external audit requests and compliances.
• Stay current with payroll processing procedures and workflow.
• Promote and present ideas for continuous improvement in HR and PR processes.
• Handle other tasks as assigned.