Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Responsible for processing and responding to associate and management inquiries regarding human resources benefit and payroll issues received by the HRSolutions Center (HRSC). This level is typically competent to answer and research more limited or basic types of questions. This position provides HR support for open enrollment tickets that will come in through Service Now.

Primary duties may include, but are not limited to:

• Receives incoming HRSC (Human Resources Service Center) calls and emails and responds to inquiries regarding payroll and benefit issues, practices and policies and interprets same for associates and management.
• Researches transaction and benefit and payroll issues, using a variety of databases and software.
• Service now tickets

Requirements:

• Requires a HS diploma; 2 years customer service experience; or any combination of education and experience, which would provide an equivalent background.
• Experience with customer service and/or call center,
• HR knowledge and case management
• Workday knowledge is a plus

Additional Details:

• Remote/ Work from home
• Schedule: 8 - 5 PM based on their time zone
• Travel required for in-person training in Indianapolis, IN PulsePoint for first week of hire.

BCForward is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Privacy Notice for California Residents