The Home for Little Wanderers/Wediko Children’s Services has contracted with the New Hampshire Division of Children, Youth and Families (DCYF) to provide after-hours access to NH’s statewide, child protection hotline services. The Call Center Supervisor will oversee call center screeners remotely.

How You'll Be Making a Difference

• Provide individual and team supervision to Call Screeners.
• Determine emergency response level to calls to DCYF.
• Submit reports, documentation in a timely manner. Ensure that documentation meets utilization review and quality assurance standards. Ensure electronic information system is meeting systems expectations.
• Attend staff meetings. Present, consult with supervisor and team members on challenging and difficult issues. Participate in regular individual and group supervisions. Attend clinical training and safety practice training and ensure staff trainings are current.
• Provide back-up support staff that are on-call on a rotating schedule, utilizing an on-call system.
• This is a remote position.

Qualifications

• Bachelors Degree
• Experience with behavior management systems, treatment planning, crisis intervention, case management and providing individual, group and/or family therapy
• Excellent written and verbal communication skills
• Knowledge of Department of Children, Youth and Families (DCYF) and other local child and family advocate agencies
• Computer literate including Microsoft Office and Internet Explorer with the ability to learn new software applications

Valuing Diversity

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)