Human Services Provider II

Full Time
Greenwich, CT
Posted
Job description
General Statement of Duties

Performs complex professional casework providing social services to an assigned caseload of individuals and families. Work may be specialized, such as, protective services with elderly, children, and other "at risk" groups. Assesses client needs, makes appropriate referrals and recommendations, provides direct services - establishing goals and outcome measurement indicators for treatment. Discretion and confidentiality are maintained and reinforced with subordinates in accordance with department's policies and procedures. Work is performed with considerable independence, with instructions, consultation and supervision from the Director of Case Management and the Director of the Human Services Programs.

Qualifications

Master's degree from an accredited college or university in an applied behavioral science discipline, plus three years of related work experience.

  • Additional graduate level educational experience beyond the Masters degree will be considered in lieu of one year of the required work experience.

SPECIAL NECESSARY QUALIFICATIONS:

Must possess a Connecticut state certification as a licensed clinical social worker within six months from appointment to the position, and must maintain this certification throughout duration of employment

Must possess and maintain a valid motor vehicle operator's license that enables the employee to drive in the State of Connecticut.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Considerable knowledge of principles, techniques, and methods of professional casework including therapeutic counseling and social service delivery.

Considerable knowledge of economic, emotional, medical, psychological, cultural, and social factors influencing attitudes and behavior of individuals and families, especially regarding the program and population to which assigned.

Working knowledge of Federal and State benefit and entitlement programs and local community resources available to individuals and families.

Considerable skill in interpersonal relationships; ability to deal tactfully, courteously and harmoniously with people. Ability to exercise discretion, restraint, and good judgment, with staff and clients. Ability to motivate clients and encourage appropriate autonomy and action.

Considerable skill in oral and written English communication, and the ability to speak clearly and effectively in group presentations and as a professional advocate. Ability to prepare clear and concise professional reports, case records, and correspondence in English.

Skilled in the use of a personal computer with standard and industry-specific software programs and general office equipment.

Considerable ability to interpret and apply social service policies in the evaluation of clients and in the application of therapeutic counseling and/or psychotherapy treatment.

Considerable ability to maintain the confidentiality of client information according to departmental policy and applicable state and federal laws.

Considerable ability to make assessments of client problems and needs, to formulate appropriate, effective, measurable service plans, and to implement these service plans in a timely manner.

Ability to establish and maintain effective working relationships with clients, their families, staff, other agencies, and the general public.

Ability to manage time effectively and efficiently, to work in complex or crisis situations, and to deal effectively with difficult individuals.

Ability to establish and maintain complete and accurate case records.

Ability to conduct home or agency visits as required.

Examination: 100% Training & Experience Assessment

The examination to determine a candidate's eligibility for the position will be a Training and Experience Assessment. This type of examination requires that you completely fill out the application, adding pages for additional relevant information where needed, and attaching any documentation of certificates, degrees, other significant documents, etc. A candidate's eligibility to be interviewed will be based solely on material submitted at the time of application. Once the Eligibility List is prepared no further information may be submitted and no adjustments will be made.

Job Description

Department: Human Services
Division: Various
Bargaining Status: LIUNA
Salary Range: L- E
Job Code: 5948
Date Created: April 1992
Last Amended: Dec 2019
FLSA Status: Exempt
Class: Classified
ESSENTIAL FEATURES:
Performs intake services, conducts comprehensive interviews, evaluates client needs with regard to health, employment, finances, living facilities, legal rights, and family/social relations. Obtains psychosocial history of clients, evaluates needed resources and establishes treatment and action plans including goals and outcome measurement indicators for treatment.

Communicates with clients, their families, and outside agencies in order to determine technical eligibility for benefits and programs. Assists clients with completing applications and other documents/forms for State, Federal, local and private benefit programs and entitlements. Assists clients in presenting information at State, Federal and other proceedings. Handles financial matters such as calculating the eligibility of applicants for various financial assistance programs and assisting clients with financial management and budgeting.

Performs a variety of highly skilled casework services to obtain employment, housing, financial assistance, and other services for an assigned caseload in accordance with local, state and federal laws and regulations. May supervise lower level professional, paraprofessional, clerical, or volunteer staff as assigned.

Maintains a designated caseload of complex cases and "at risk" clients, providing direct on-site and off-site social services and/or group work services. Deals with crisis and family intervention, evaluating such situations and formulating effective assessments and interventions for dealing with them, receiving instructions and consultation regarding agency policy and procedures from a supervisor.

Monitors client status and serves as advocate as appropriate, acting as support representative for clients in criminal, civil, housing, State, Federal and other proceedings. Assumes leadership role in case conferences, sharing and receiving information, direction and guidance.

Consults with community groups to determine appropriate referrals and develop community resources. Prepares and maintains case histories, forms and reports and completes case notes, assessments, and service plans utilizing department data management systems. Provides services to clients in the department, by telephone, home visit, or site visit as needed, and/or conducts visits to community agencies, client homes, and convalescent homes.

May serve on related community boards and committees as assigned.

May perform occasional evening work to meet client and program needs.

Performs related work as assigned.

Supplemental Information

All positions may be subject to an interview process.

The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.

If claiming veteran's preference, proof (DD-214) must be submitted at the time of application.

The eligible list containing the names of successful examination candidates will be in force for a minimum period of six (6) months, and will allow candidates to be considered for appointment to this position during that timeframe.

All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test, given at the Town's expense prior to employment if conditionally offered a part time, full time or safety sensitive position.

Certain categories of Town employees (Police, Fire, Nurses, etc.) are at special risk of Hepatitis B and will be offered a protective vaccination beginning the first day of employment.

The Town of Greenwich has implemented a policy of background investigations for all full and part time positions positions prior to hiring as part of the reference checking procedures for outside candidates. The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate's further consideration.

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