Job description

The client is seeking a candidate who will:
•Receive and track onboard and offboard requests; check the requests for completeness and accuracy

•Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system

•Request setup and delivery of equipment and wireless devices

•Coordinate with application teams for additional application access requests

•Track progress of requests to completion and escalate to vendors (ARM) and management as needed

•Review accounts for accuracy of provision or deprovision based on requests

•Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN

•Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested

•Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards

•Communicate status of processed onboard or offboard requests to hiring managers

•Resolve requests within SLA while providing the highest level of customer service

•Display a consistent understanding of compliance to assist in high priority escalations and requests

Job Types: Full-time, Contract, Temporary

Pay: $28.66 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Can you work on a W2 or 1099?
• What is your desired contract hourly rate?

Education:

• Associate (Preferred)

Experience:

• Helpdesk Software: 3 years (Preferred)
• Excel spreadsheets, including formulas and reporting: 3 years (Preferred)
• Help desk support: 3 years (Preferred)
• O365 Pro Plus core applications: 1 year (Preferred)

Work Location: Remote

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