Job description

My name is Muralidharan and I’m working with Cloud Destinations LLC as a Technical Recruiter.

Below are the job details as needed by the hiring manager. Kindly advise if you might be interested and qualified for the below opportunity and if we can discuss further on this

Position: Sr. AV Technician
Duration: 6 Months Contract to Hire

Location: San Jose, CA

Roles And Responsibilities

This position regularly influences internal and external resources to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers with regard to concerns or issues and ensure resolution of any problems, working closely in conjunction with assigned team members. This position requires regular planning to support incoming Customer issues. This position must regularly communicate answers to complex questions and respond to detailed inquiries. This position may sometimes handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

Act as service advocate to promote the use of video collaboration rooms/systems

Assist with video booking and connections.

Perform scheduled preventative maintenance on conference spaces A/V technologies.

Perform scheduled room checks on all conference spaces.

Coordinate with users an configure VTC systems to establish connections with remote users and ensure optimal audio, visual, content sharing, recording, etc.

Work with the onsite team to create and maintain user documentation/quick reference guides (QRG) on the use of A/V Technology

Provide client training on the use of collaboration technology

Perform troubleshooting on conference spaces and related technology

Perform basic level repairs including, but not limited to;

Standard Connector and terminations

Simple cable replacements (non-conduit run)

Projector bulb replacements

Basic equipment replacement

Monitor replacement (may require additional resource depending on size)

Escalate facilities and other non-related issues to the Customer and/or their responsible providers

Provide “hands on” support as needed

Escalate technical issues to the Customer and/or their responsible providers

Own incidents and facilitate them through resolution

Work with the onsite team members to train new resources as well as set up for backfill resources

Manage and track equipment inventory

Be the focal for video and audio-conferencing support, providing technical and concierge support when required.

Skills And Additional Qualifications

Excellent customer service skills

A team player

Excellent communications (Verbal and Written) skills

Maintain a professional attitude and appearance at all times.

Excellent problem-solving skills.

Highly dedicated and organized.

Superior analytical ability.

Proficient in the use of Microsoft’s Office Suite

Some travel requiring multi-night stays within and at times outside the local work area

Valid driver’s license

Must be willing to complete background checks and drug tests required by current or future contracts

Physical Requirements

May require occasional lifting (up to 25 lbs)

Requires extensive sitting, standing and walking

Job Type: Contract

Salary: $35.00 - $40.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• San Jose, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Audio & Video: 5 years (Required)
• VTC: 5 years (Required)

Work Location: One location

Speak with the employer
+91 9254337182

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