The Implementation Consultant (Enterprise Software – CRM/EHR/Quality/Billing) works directly with new and existing customers during the process of onboarding Glennis software products. This individual becomes a critical part of the customer journey by setting them up for success from day one. The Implementation Consultant is a customer advocate and is responsible for conducting software training/creating software training content, project management, troubleshooting and software configuration, and ensuring that solutions are implemented according to customer specifications and within scope, budget, and timeline. The Implementation Consultant will have a hybrid work environment (remote/office) with some required travel to customer locations for onsite implementation and training engagements.

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  Execute complex software implementations both independently and in a team environment.
• Collaborate with external customers to analyze their needs and align product and service offerings to strategic goals.
• Complete training sessions with new customers while advising on best practices for implementing and using software solutions.
• Act as the initial implementation point of contact for new and existing customers.
• Configure and troubleshoot software solutions according to customer specifications, operating processes/procedures, and timelines.
• Assist in the problem solving of data, application, architecture, and interface issues.
• Develop a deep understanding of the functional and technical features of our software solutions and use this knowledge to address application related issues and questions.
• Lead customer-facing remote and in-person engagements.
• Provide recommendations to customers and Glennis Product Management to prevent recurrence of common issues and decrease implementation/support efforts.
• Prepare data conversions/uploads and evaluate and process customer onboarding information using standard tools and by following established processes and guidelines.
• May perform other duties as needed and/or assigned.

• Bachelor’s degree or equivalent experience in software implementation and/or information technology project management.
• One to two (1-2) years working experience as a Software Implementation Consultant, Information Technology Project Manager, or similar role.
• Excellent verbal and written communication skills.
• Experience with managing stakeholders’ expectations and working with cross-functional teams to deliver on a common goal.
• Ability to build customer relationships and take responsibility for customer satisfaction and loyalty.
• Possess project management, process improvement, problem solving, organizational/business planning, leadership, learning and development, and relationship building skills.
• Experience in a customer-facing role is preferred.
• Basic knowledge and understanding of project/product management methodologies and tools.
• Ability to travel for onsite implementation and training engagements.
• Experience in Senior Living/Healthcare industries is a plus.