Job description

Job Title: Restaurant General Manager

Pay: Starting at $70,000 per year (plus a percentage of the service charge pool)

Paid Time Off/Work-Life Balance: 3 weeks accrued after 60 days of employment

Insurance: Employer pays 75% of plan costs

401k with Employer Matching

Responsibilities & Skills Necessary

To succeed in this role, you should have experience in:

Essential Job Functions

• A professional and warm appearance, accommodating, confident, enthusiastic, motivating personality and abides by the principles, goals and policies of the 1 Hotel.
• Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quality Control

• Technical culinary food quality, nutritional and portion control standards.
• Food product and service; guest relations standards.
• Following all employee manual policies and procedures.

Operations

• Contributing to the direction and providing inspirational leadership with the teams in In Room Dining, The Pool and Private Bar in order to maximize individual and team potential and develop future capability.
• Guiding and inspiring exceptional team performance and mentor team members within the outlets.
• Performing Daily Line Ups and communicating all required information to teams.
• Acting as a spokesperson for the departments in order to achieve 1 Hotel’s vision and enhance and build a positive brand image with internal and external guests.
• Attending Daily Hotel wide Operations meetings.
• Reviewing daily arrival and Traces list for any special instructions.
• Coordinating and working closely with other departments across the hotel to contribute to the success of the entire hotel.
• Understanding and contributing to the day to day P & & L of the departments.
• Supporting strategic planning and development opportunities for the department's financial and service goals.
• Assigning and monitoring daily employee shift side work.
• Double checking every order.
• Personally serving all VIP orders with a server.
• Identifying, customizing and delivering individual guest requirements.
• Promoting the building of strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve.
• Communicating all special guest requests to the kitchen.
• Monitoring Bus person duties and ensure they are performed.
• Pace daily In Room Dining order distribution and deliveries.
• Monitoring order/food pick-up/tray assembly/delivery time.
• Compiling trip report logs.
• Coordinating with Housekeeping to ensure removal of In Room Dining equipment from guest rooms and public areas.
• Inspecting hotel areas/clearing areas for In Room Dining equipment.
• Monitoring all aspects of In Room Dining operations.
• Maintaining departmental supply storage organization and cleanliness requisitions.
• Completing daily shift operation report.
• Upholding staff uniform and grooming standards.
• Completing Knowledge of LQA, Forbes and Core Standards.
• Completing knowledge of systems used Including MICROS , HotSOS and ICS.

Personnel

• Training, review and development
• Work safety Emergency Procedure training and response according to Hotel Safety and Emergency Manuals.
• Performing on-line performance evaluations.
• Staff morale

Administration

• Completing any management project or report assignment.

Other Responsibilities

• Supervising employees in In Room Dining, The Pool and Private Bar areas.
• Is responsible for the overall direction, coordination and evaluation of these units.
• Carrying out managerial responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Employee Perks:

• Complimentary Fitness Classes at Anatomy
• Complimentary Staff Meals on Working Days
• Company-paid Health and Wellness program to promote healthy living
• Employee Raffles for Trip Advisor
• Pre-tax benefits to encourage commuting, and even free bicycle parking
• Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
• Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University: Offers eligible team members a chance to grow and flourish by obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition Program: Earn rewards and pay it forward, while doing all the good you can!

Grow with us...

Life is precious, including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.

We’re currently in search of an F&B Manager - In-Room Dining who shares these values and will champion them at 1 Hotel South Beach. He/She strives to be a leader second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.

Inside Tip: This role was made with room to grow for a service-minded rockstar.

Our Ideal Candidate:

• Passionate about food & beverage and a minimum of 2 years of similar work experience.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of food & beverage operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

"Notice of E-Verify Participation: We participate in E-Verify Employment Verification"

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• In Room Dining Manager or similar work: 2 years (Required)

Work Location: One location

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