Job description

As a Customer Service Representative you will be a direct reflection on Enova's core values and drive what matters most to the customer... Excellent Service! Our customer service representatives will need to have an eagerness to learn and be able to adapt in a changing environment. You must be comfortable taking direction and able to think on your feet.

Why join Enova?

• We are offering a $1,000 Signing Bonus!
• Grow your career with training and development to reach goals of advancement and earn pay increases along the way!
• Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff.

What you’ll do as a Customer Service Representative:

• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts

We're excited about you if you have:

• A desire to create a top-notch customer service experience
• Ability to listen to a situation and think on your feet
• The means to independently problem solve
• A desire to exceed your goals in a fast-paced, metric driven environment
• Technical skills/general computer literacy skills (ex: 30+ WPM) and basic mathematical skills

Location:
This is a work from home position.
*Enova is headquartered at 175 W Jackson Blvd. Chicago, IL 60604.

Pay and Benefits:
$16.00 per hour. You will also have the opportunity to earn a performance based bonus!
Full-time, permanent position! This is a direct hire position.
Perks and benefits start day one!

Work Hours:
Schedule 1: Sunday 9:00a-5:30p & Monday-Thursday 8:00am-4:45pm
Schedule 2: Monday-Friday 8:30am-5:15pm
Schedule 3: Monday-Friday 10:15am-7:00pm
Schedule 4: Tuesday-Friday 9:00am-5:45pm & Saturday 8:30am-5:00pm

*Hours are CST (Central Standard Time)
*We only offer set full-time schedules (no part-time or flexible schedules)

About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health.

Job Type: Full-time

Pay: $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: Remote

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