Job description

Heritage Financial Credit Union
Who we are...
Heritage Financial Credit Union has been helping families reach their financial goals for over 80 years. We consider ourselves more than a bank. We are the combined heritage of generations who have worked together to leave lasting contributions in the homes and communities of the Hudson Valley. We believe in our members – in their stories, both past and yet unwritten.
Our Mission
We are more than a bank. We believe in our members and employees – in their stories, both past and yet to be written. We are the combined heritage of generations who care about and support each other to provide lasting contributions in our communities. We are committed to creating opportunities for people by providing necessary tools, resources and education to make possible the achievement of their goals, hopes and dreams.
Why us...
Heritage Financial Credit Union offers employees a culture of teamwork, superior service orientation, and open communication! We offer the opportunity for growth and development as well as competitive pay, flexible hours, paid time off, and 11 paid holidays. Additionally, we offer tuition reimbursement, employer-subsidized health plans, and dental, vision and other voluntary insurance plans.

POSITION DESCRIPTION
Position Title: Indirect Lending Manager Department: Indirect Lending
Classification: Exempt* Approved By: *AVP of Sales and Service
_____________________________________________________________________________________

REPORTING RELATIONSHIPS
Position Reports To: Assistant Vice President of Sales and Service
Positions Supervised: Indirect Lending Processors, Indirect Lending Specialists

POSITION SUMMARY
Responsible for establishing, developing and managing efficient policies, processes, and practices to achieve HFCU’s Indirect Lending and Leasing objectives; in alignment with the organizations Mission, Vision, and Core Values. The Indirect Lending Manager is responsible for supporting the Indirect Lending Team and to manage the daily operations of the Indirect Lending Department. The Indirect Lending Manager will focus on ensuring service level standards are met or exceeded related to both departmental and organizational goals.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Develop and maintain positive relationships with dealers/leasing partners, members (internal and external), and colleagues.

• Conduct site visits to manage relationships, providing feedback and expectations for service level agreements, member service satisfaction, and loan volume commitments.

• Supervise, train and evaluate Indirect Lending staff’s production and service through observations, coaching, and action planning.

• Evaluate and Conduct employee performance reviews.

• Oversee employee development providing consistent feedback, coaching, and development planning.

• Analyze and evaluate department operations to ensure maximum effectiveness and efficiency; making appropriate process/procedure enhancements.

• Oversee and manage the performance standards of dealership partners/Indirect Leasing program partners.

• Monitor and manage department progress towards meeting or exceeding established goals/objectives through effective action planning, coaching and mentoring of staff.

• Provide timely and accurate administrative support including updating loan data in the system, assembling documentation for member loans, reviewing applications, and verifying information for indirect loans.

• Monitor loan activity within Indirect Lending to ensure profitable and sound business practices.

• Assists Senior Management in maintaining and preparing reports to help drive processing/funding efficiencies.

• Communicate with Senior Management and lending team to ensure consistency and compliance in all areas of loan or lease process, closing, funding and service standards.

• Provides team with support with member service escalations, assisting with and/or solving complex issues. Reports member deficiencies/inquires/request to Senior Management, as appropriate.

• Willingness to be available for urgent matters escalated by Indirect Lending Team and vendors, as needed, providing direction and support

• Consistently review and recommend changes to improve workflow, efficiency, and quality.

• Monitor industry trends in the Indirect Lending market and make timely recommendations regarding pricing, dealer reserve structure, new products, underwriting criteria, and markets for development in order to ensure program/product profitability and success.

• Develop and manage policies and procedures related to IDL as well as updating already established IDL policies and procedures.

• Perform additional duties as assigned or requested. _________________________________________________________________

QUALIFICATIONS
Education/Certification: 2 year college degree preferred (preferably in business, finance or accounting) plus three to five years of experience in Loan Processing/underwriting; or a comparable combination of education and experience.
Required Knowledge: Knowledge of accounting principles, underwriting and compliance guidelines, and good communication skills.
This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
Experience Required: Experience using P.C. based software including Microsoft Word
and Excel.
Skills/Abilities: Ability to project a professional appearance and positive attitude at all times.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally

WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions.

REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Mathematics Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs.
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, peers, clients, customers, and the general public.

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type: Full-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.