Job description

G R E A T E R W E S T T O W N

C O M M U N I T Y D E V E L O P M E N T P R O J E C T

Job Description

Position Description: I.T. Assistant

Program Area: Administration

FLSA: Non-Exempt (hourly)

Reports to: I.T. Coordinator

Position Summary: The I.T. Assistant is responsible for ensuring that computer and technology operations are working properly so that the end user can accomplish GWTP tasks.

This includes assisting with installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal system performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.

Essential Tasks:

● Manage and respond to emaint tickets in a timely manner

● Respond to customer issues via phone, email and computer chat

● Provide customer assistance

● Document customer interactions

● Troubleshoot and diagnose computer-related hardware and software problems
● Install, make changes and repair computer hardware and software

● Escalate issues to the next Tier with next level of difficulty

● Maintain inventory of assets

● Follow-up with staff to ensure issues are resolved

● Assist with managing website domains and restore lost data

● Assist with tracking all technical devices

● Assist with purchasing electronic devices

Education/Experience:

High school diploma or equivalent required. Associate or Bachelor’s degree, or in the pursuit of, in the Computer Science, Information Systems, or equivalent field preferred; 1-2 years previous experience working as Help Desk clerk using remote support tools; Proficiency needed in

Windows Operating System, Microsoft Office, and general knowledge of PC hardware and printers. Experience with Google applications required. IC3 and A+ Certification desirable.

Demonstrated Values:

● Independently follows agency policy and procedures

● Complete any other related tasks and responsibilities as assigned and required

● Follows through with commitments including meeting established timelines

● Identifies and resolves difficult issues

● Works effectively with diverse staff, communities and population served

Required Knowledge, Skills and Abilities:

● Knowledge: of networking and networking terminology both wired and wireless

● Ability: to understand various support tools, troubleshooting techniques, and how technology is used to provide IT services.

● Ability: to solve and diagnose a variety of technical issues

● Communication: Demonstrates attention to and conveys understanding of the comments and questions of others. Speaks clearly and expresses self well in groups and in one‐ to‐ one conversations. Composes written materials so they are clear, detailed and concise. Creates an atmosphere in which timely and high‐ quality

● information flows smoothly between self and others. Encourages open expression of ideas and opinions. Strong communication and problem‐ solving skills are required.

● Integrity: Demonstrates sound business ethics. Shows consistency among principals,values and behaviors. Builds trust with others through authenticity and follow through on commitments.

● Community Commitment: Candidates should possess a commitment to community service and experience working with low‐ income, disadvantaged populations.

● Personal Organization: Utilizes personal time effectively; tracks and prioritizes work to ensure that tasks are completed according to their priority; remains aware of and plans for upcoming activities. Able to handle multiple tasks at the same time.

● Work Commitment: Sets high standards of performance; pursues aggressive goals and works hard to achieve them without close supervision.

● Stress Tolerance: Maintains stability of performance under pressure or opposition; reacts well to emergencies; maintains positive composure and confidence in crisis or adverse situations.

● Flexibility: Ability to adapt to and work effectively within a variety of situations and with various individuals or groups. Can understand and appreciate different and opposing perspectives and adapt approaches as required.

● Teamwork/Collaboration: Works cooperatively with others to be part of a team rather than separately or competitively. Advocates for the success of the organization by balancing own interests and needs with those that will serve the needs of participants/clients.

Work Environment:

The typical work environment is at an assigned workstation located within a multi purpose facility. Noise will be moderate to high depending on activities in the center.

Physical Demands:

● The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.

● While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, stoop, and walk. Must be able to stand for prolonged periods of time. Must adhere to proper handling and lifting techniques.

● The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

Safety Requirements:

Prior to first day of work, must complete a criminal background and sex offender clearance.

Equipment Used:

Employee will generally use general office equipment including but not limited to: telephone, various electronic devices, copier, paper and filing systems.

Supervision:

Direction received from the I.T.Coordinator. Does not supervise any employees.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60612: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.