Job description
The Town of Garner Information Technology Department is seeking a Systems Specialist to join the team. This position will perform technical work with computer hardware installation, maintenance and repair; install, monitor, and troubleshoot computer software; provide user device and application support; serve as a backup to other IT employees. Work is performed independently with minimal supervision. This is the first level of a three-level IT career ladder.
This work requires the exertion of up to 50 pounds of force occasionally, and up to 10 pounds of force frequently or constantly to move objects; work requires climbing, stooping, kneeling, crouching, reaching, pulling, lifting, fingering, grasping, feeling, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and /or to make fine distinctions in sound; visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to noise.
Supports the Information Technology Department by assisting with the installation, repairing and monitoring of town-wide systems and infrastructure, Town initiatives and projects.
Provides non-critical support for the following systems and applications.- Printing (Windows Printer Server 2012 r2, Kyocera Document Solutions)
- Document scanning (Laserfiche)
- Storage and file shares (Pure Storage, SMB)
- User device and application support. (PC, Laptop, Tablet)
- User access (Active Directory, Azure)
- Web\cloud and on-premise applications (Office 365, Adobe, ArcGIS, Munis)
- Access control(C-Cure9000)
- Unified communications (Cisco Unity, Call Manager)
- Security cameras (ExacqVision)
- Audio visual (Crestron, Air media)
- Inventory (Lansweeper)
- Virtual infrastructure (UCS, VMware)
- Service desk. (Lansweeper)
- Monitors
- Backup jobs (Barracuda, Western Digital, FTP)
- System and network connectivity (Windows, Cisco L2 and L3)
- Network security (FortiGate, FortiClient)
- Systems health. (Lansweeper, SNMP)
- Serves as the initial point of contact for service desk tickets and escalates as needed based on severity.
Preferred Qualifications:
Microsoft, Cisco, and/or CompTIA certifications
Applicants must:
- have advanced knowledge in the operation of networking and telecommunications equipment;
- have advanced knowledge of PC/laptop installation and repair;
- have thorough knowledge of Active Directory;
- have ability to understand and carry out written and oral instructions;
- have ability to install and configure networking hardware and software;
- be skilled in the use of data processing equipment;
- have a valid driver’s license and a good driving record.
Equal Opportunity Employer
The Town of Garner offers the following comprehensive benefits package to all regular, full-time employees:
- Employer-paid Medical Insurance with optional dependent coverage
- Employer-paid Dental Insurance with optional dependent coverage
- Participation in the North Carolina Local Government Employees' Retirement System
- Five percent (5%) employer contribution to the NC 401k
- Employer-paid Employee Life Insurance
- Employer-paid Short-term Disability insurance
- Employee Assistance Program
- Paid Vacation Leave
- Paid Sick Leave
- Paid Preventive Care Leave
- Paid Holidays
- Membership with Local Government Federal Credit Union
- Flexible Spending Accounts
- Employee Referral Bonus
- On-site Wellness Center
- Free membership to the Garner Recreation Center
- Optional Supplemental Life Insurance
- Optional Vision Insurance
- Optional Accident & Cancer/Critical Illness Insurance
- Optional 457b Supplemental Retirement Plan
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