Job description

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO CAREER OPPORTUNITY

Information Technology Specialist

JOIN CAMPUS AUXILIARY SERVICES AT SUNY GENESEO!

Campus Auxiliary Services is a not for profit company dedicated to serving SUNY Geneseo. We provide non-academic services including dining and catering services, accounting, ID cards, vending laundry and various others. Our people are the lifeline of the organization and we are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. Employment at Campus Auxiliary Services affords our teammates the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get to make a true difference!

OUR MISSION: Positively affect the lives of all who engage our community; students, faculty, staff, guests and friends of the college.

OUR VALUES: Campus Auxiliary Services prides itself on living and committing to the service of faculty and staff and promoting an inclusive, engaging environment.

• Valuing our people
• Pursuing excellence
• Embracing diversity
• Leading with integrity and accountability
• Growing through innovation

PURPOSE

The Information Technology Specialist is responsible for endpoint administration which includes installation, configuration, testing, debugging, deployment, troubleshooting, and maintenance of devices running Windows, macOS and other operating systems. This position will assist with design, implementation, troubleshooting, and support of attended and unattended devices such as desktops, laptops, point-of-sale equipment, printers/copiers, and mobile technologies. This is a dynamic role that requires the ability to administer systems, handle day-to-day user needs and troubleshoot issues. The Information Technology Specialist position provides an opportunity to support a wide range of technologies, in a mix of office, restaurant, and retail environments for Campus Auxiliary Services located on the prestigious SUNY Geneseo campus.

ESSENTIAL FUNCTIONS

• Maintains computer systems, mobile technologies, and peripherals. This includes planning, installing, diagnosing, repairing, maintaining, and upgrading a wide variety of hardware and software while ensuring optimal performance
• Ensure desktop environments support software systems critical to running CAS operations. These systems include, but are not limited to: the accounting (GP), POS system (CloudPOS), asset management and inventory insight, work order tracking (Jira),Caterease and meal plan (Blackboard) systems. This position also requires set up and use of Microsoft systems and other apps.
• Provides support for all hardware and common use software. Escalates issues to next level support staff or vendors, as needed. Assists in managing external vendors to ensure service has been provided as expected
• Plans and executes desktop and peripheral equipment replacement based on established cycles. Works with hardware vendors to select, obtain pricing, and recommend replacement equipment. Assists the Assistant Director of IT with budget estimates, order placement, receiving of shipments, and inventory of equipment prior to deployment
• Maintains the security of desktop environments, including those of the point-of-sale devices by ensuring regular updates to antivirus and anti-malware software
• Assists Assistant Director of IT in planning and implementing server, network, and other service related changes and upgrades. Works with hardware and software vendors to select, obtain pricing, and recommend replacement equipment and software
• Assists in maintaining virtualized (VMware Hypervisor) and physical servers, their operating systems and other network services required for operations
• Ensures the proper operation of the company-wide work order system. This includes the installation, configuration, upgrading, and support of the work order system as service to our customers
• Ensures the proper operation of all CAS print services. Supports multi-function copy/print/scan devices by managing the company print server and working with Toshiba Business Solutions for service-related issues
• Assists in ensuring IT infrastructure is adequate and effective in supporting business needs. Assists in evaluating and recommending products for purchases
• Assists in researching available software options. Partners with users to identify user needs, evaluates possible solutions, and recommends the appropriate software solution for the user while staying within budget guidelines
• Ensures work is scheduled effectively; and checkpoints and controls are set for monitoring progress
• Keeps up to date on technical knowledge and developments that impact roles
• Assists in creating learning opportunities for all staff as part of daily operations
• Other duties may be assigned to reach individual and organizational goals

SKILLS AND COMPETENCIES

• Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Building Collaborative Relationships- Shows an interest in what others have to say, acknowledges their perspectives and ideas; recognizes the business concerns and perspectives of others; takes time to get to know coworkers, to build rapport and establish a common bond; builds relationships with people whose assistance, cooperation and support may be needed; provides assistance, information, and support to others to build a basis for future reciprocity. Must be committed to confidentiality due to the nature of supporting executive level functions.
• Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Project Management- Manages projects according to a standard process by using a systems development lifecycle; effectively directs and integrates all aspects of a project or program, ensuring that work progresses toward achieving goals and objectives; achieves expected results through the successful and timely completion of activities; at the end of a project, with project team, takes time to determine what was learned that can be applied to future projects
• Total Work Systems- Is dedicated to providing organization or enterprise-wide common systems for designing and measuring work processes; seeks to reduce variances in organization processes; delivers the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; leverages technology to positively impact quality; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science, MIS or other IT related discipline and at least two years’ related experience; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• Ability to stand or sit for prolonged periods of time
• Ability to lift and move up to 35 pounds occasionally
• Extensive computer use

SCOPE AND DIRECTION

• Reports to: Assistant Director of IT
• Direct Reports: None
• FLSA Status: Exempt
• This is typically a Monday-Friday 8am-4:30pm job but this person will need to have the ability to come in early, stay late or work weekends on occasion if needed.

BENEFITS PACKAGE

• Comprehensive health and wellness including health, dental, vision, FSA or HSA for full time employees
• Retirement savings with employer match contributions
• Life/Disability Insurance
• Generous paid time off
• 13 paid holidays
• Complimentary dining at our on-campus restaurants and cafes
• Career growth opportunities
• My Better Benefits discount services
• Tuition reimbursement

In support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Geneseo, NY 14454: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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