Who Are You?

Do you live and breathe service levels? Are you looking for a fast-paced, highly collaborative environment where your skills can shine and can develop new skills? Do you want to learn new technologies and advance your career? Do you want to work in one of the largest entertainment and events industries in the world? Are you just getting started with your career or already have a few years under your belt? Do you want to help transition a complex on-premises architecture into the cloud? If you answered ?yes? to these questions, then we have an amazing opportunity for you!

Why Work for TicketNetwork?

TicketNetwork Cloud Operations is responsible for both facilitating internal development efforts and maintaining site reliability for the infrastructure (IaaS) that our software as a service (SaaS) platform runs on. This position will work closely with all other teams to optimize performance and security on our infrastructure, and to assist incident management in the production environments. Key responsibilities for this role include facilitating application upgrades, building infrastructure enhancements, and managing ongoing tasks.

• Work wherever you?d like! We offer fully remote work anywhere in the US.
• If you want to work in the office, great! You will have access to free breakfast and lunch in our fantastic staff cafeteria, enjoy a casual dress code (even shorts? Yes!), pick apples from our garden, and even go visit the llamas, pigs, and chickens at our on-campus farm!
• You will be joining a diverse, collaborative operations team that owns TicketNetwork?s infrastructure in support of millions of customers buying tickets worldwide in a 24x7x365 environment.
• You will work with multiple senior developers and experienced team leads to guide and support you in learning our existing practices and products.
• You will have opportunities to make major impacts on business practices.
• Your experience will help shape our journey from a mostly on-premises architecture into a modern SaaS environment

What Will Make You Successful?

• Able to provide enterprise-wide technical support for the company's platforms, including web application, service, and API configuration, server hardening & security, problem identification & resolution, and application support.
• Knowledge in IaaS automation for the configuration and deployment of Windows and Linux servers and platform infrastructure services.
• Being the key contact for specific service lines. Stay current with all platform upgrades and enhancements. Work with vendors and internal technical teams to resolve issues.
• Familiarity with tooling to monitor infrastructure and platform performance to maintain agreed performance metrics. Take proactive steps to improve performance when necessary. Escalate issues as needed.
• Comfortable providing any infrastructure and security requirements for new projects.
• Knowledge of various automation tools to create and maintain code automation pipelines for infrastructure
• Able to work on-call for off hours work as required.
• Comfortable creating and delivering presentations to leadership to illustrate ideas for technical or process improvement.
• Responsible for:
  • All platform infrastructure both in public cloud and in TicketNetwork's data center while we transition.
  • Being the first responder for server, network, and infrastructure issues.
  • Performing expedited root cause analysis and escalating the issue to the appropriate teams when necessary.
  • Creating and documenting policies & procedures, installation instructions, configuration guides, and other relevant documentation as needed to help maintain a knowledge base for the team.
  • Building and maintaining infrastructure automation capabilities