Job description

Description:
As an Infrastructure Engineering Advisor with a focus on middleware-tier platforms, your role would involve providing operational support for the software & hardware infrastructure that supports applications and services for end-users. You will be designing, implementing, and maintaining middleware-tier solutions, troubleshooting, and resolving issues, and ensuring optimal performance & availability of the systems.

The candidate must work closely with developers, system administrators, and other IT teams to deploy and manage the middleware platforms. These may be application servers, message brokers and API Gateways. Overall, you will be responsible for assisting in the day-to-day support and maintenance of critical Middleware Infrastructure; including but not limited to tasks related to identifying and troubleshooting production issues, issue resolution, and escalation. Other responsibilities include root cause analysis, management communication, and client relationship management in partnership with Production Support team members. In depth functional knowledge of the products supported and interdependencies. This position is required to work with internal and external vendor teams to resolve production issues. Required to participate in after-hours support duties on a rotating, on call support schedule. Utilize monitoring tools and assist in the creation of pro-active monitoring practices to ensure system availability, functionality, and performance.

Responsibilities:
Installation and configuration of application servers and layered products
Root Cause Analysis of Production Incidents
Product planning related to upgrades and fix packs
Development of scripts to automate routine functions
Support of weekend releases and evening/overnight activities
Support of Non-Prod environments
Open and manage service tickets with vendors to resolve product related issues
Documentation of Production Support issues/tasks
Participate in 24x7 on-call support rotation, including weekends and holidays
Support engineering staff on design, installation, configuration, and operation of Middleware Products
Proactive monitoring and management of supported products and technologies assuring performance, availability, security, and capacity
Assist and maintain planning for Disaster Recovery Efforts
Engage in Capacity planning discussions, forecasts, solutions
Communicate with Production Support partners
Provide knowledge transfer to team members

Qualifications:
Bachelor’s Degree or higher strongly preferred or equivalent work experience.
5+ Years of experience implementing and/or supporting middleware infrastructure products and/or application environments on Linux, Windows, and/or Unix platforms
Experience with product and/or labor vendor relationships
Strong written and verbal communication skills
Strong interpersonal and relationship skills
Strong analytical, development, and problem solving skills
Demonstrated Teamwork behaviors
Capable of scripting automation with Bash, Ansible or Terraform
Experience with containers & orchestration platforms such as Kubernetes, EKS and OpenShift
Experience administering and configuring one or more middleware products
Experience managing integration and/or SOA technologies such as JBoss Fuse or JBoss EAP
Experience managing caching solutions such as Redis Enterprise
Experience managing API Gateways such as AWS API Gateway, Layer7, Kong Gateway or Gloo
Experience managing large and complex end to end transaction processing shared services

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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