Job description

Inside Sales & Customer Success Associate

Bounce Imaging is a leading tactical camera and robotics company serving the defense and first responder markets. We make products that the most elite warfighters, police officers, fire/rescue personnel, and other first-responders worldwide rely on for their safety and that of civilians.

As our Inside Sales Associate, your primary role is to identify new customers, calendar a regular cadence of meetings, nurture existing customer relationships and identify opportunities for cross-selling, upselling, and referrals. You can join our growing Buffalo sales team in a beautiful office space at the Seneca One Tower downtown.

Sales Functions

• Utilize company-provided databases to identify departments in need of our solution and call/email to generate interest.

• Research departments in regions where the sales team has upcoming trips and cold call/email to set up in-person demos.

• Contact warm leads from conferences or inbound marketing leads to set up follow-up meetings and/or demos.

• Understand customer needs, requirements, and budgets to qualify opportunities and gauge their interest level.

• Log all calls, emails, and potential deals in Hubspot and maintain an accurate and up-to-date sales pipeline.

• Deploy and monitor Test & Evaluation units in the field, ensuring they are delivered and returned efficiently.

Customer Success Functions

• Operate as the first point of contact for new or existing law enforcement customers, and respond to their inquiries with a sense of urgency.

• Communicate customer needs such as repairs, requests, and feedback to the team.

• Engage in upselling, cross-selling, and referral generation with existing customers.

• Routinely connect with existing customers to ensure their satisfaction with the product.

• Serve as a liaison between the customer and our production team to ensure proper communications, expectations, and delivery of products and services.

Growth Functions

• Build and maintain a relationship with channel partners and partner with them to increase distribution by providing them access to new resources, training, and products.

• Represent Bounce Imaging at law enforcement and/or military conferences as needed.

• Identify growth opportunities and proactively suggest new strategies, customer segments, events, and/or any activities you see fit.

Skills

• Proven inside sales experience
• Track record of over-achieving quota
• Strong phone presence and experience dialing approximately 50 calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Hubspot or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• IDEAL but not required: Law enforcement or military sales experience

Job Type: Full-time

Pay: $51,480.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• In-person

COVID-19 considerations:
Seneca One Tower requires masks, temperature screenings, and regularly sanitizes all common workspaces.

Application Question(s):

• Are you comfortable making approximately 40-50 cold calls per day?

Experience:

• Sales Experience: 1 year (Preferred)

Work Location: One location

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