Position Summary:

The Inside Sales Representative will support their assigned Account Managers by completing internal processes, creating quotes, interacting with existing customers and processing orders.

Responsibilities:

• Support the Account Manager by managing schedules, creating sales documents and proposals, generating sales related reports for management, and performing general office functions;
• Handle and prioritize both internal and customer requests;
• Provide assistance with quotes and public solicitations (IFB, RFQ, RFP, etc.);
• Serve as liaison with other departments in the company to gather documentation and data for supporting the Account Manager;
• Support marketing activities by attending networking and other related events;
• Maintain in-depth product knowledge of the service offerings of the company;
• Monitor sales activity in ConnectWise and assist the Account Manager where needed;
• Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures;
• Document internal processes and procedures related to duties and responsibilities;
• Understand processes in ConnectWise by completing assigned training materials and blueprints in ConnectWise University;
• Enter all work into ConnectWise as activities or service tickets.

Qualifications:

• Proficient with general office applications;
• Accuracy and attention to detail;
• Enjoy working with customers and external audiences;
• Strong organizational, presentation and customer service skills;
• Skill in preparing written communications and materials;
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer care;
• Ability to multi-task and adapt to changes quickly;
• Typing skills to ensure quick and accurate data entry;
• Self-motivated with the ability to work in a fast moving environment.