Job description

This is the next generation of a contact center role in the healthcare field. You will assist the Infinitus Artificial Intelligence platform in conducting live calls. Helping to improve the Infinitus AI platform while building a career in healthcare operations.

Key Responsibilities:

• Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
• Ensuring quality of recorded outputs
• Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
• Researching healthcare treatments, insurance providers, and reimbursement models
• Periodic mandatory overtime throughout the year is required in Operations. This may include, but is not limited to: high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.

Required Qualifications:

• Insurance Verification background
• 2+ years of experience working in the Healthcare field
• Comfort learning and operating a new software program with speed and accuracy
• Strong written and verbal communication skills
• Ability and drive to meet daily performance targets for work volume and quality
• Strong attention to detail and interpersonal skills
• Ability to work in compliance with HIPAA regulations and safeguard personal information
• Ability to work well individually and within a team environment
• Ability to work through a high volume of tasks with a high degree of accuracy

Preferred Qualifications:

• Call Center experience
• Case Manager; Reimbursement Specialist
• 1-2 years of Customer Service
• Sales

Competencies:

• Communication
• Problem Solving
• Teamwork and Collaboration
• Achieving results in a fast paced environment

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: Remote

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