Company Overview

Foundation Communities (FC) is a local, homegrown nonprofit. Founded in 1990, we provide affordable, attractive homes and free on-site support services for thousands of families, veterans, seniors, and individuals with disabilities. We offer an innovative, proven model that empowers our residents and neighbors to achieve educational success, financial stability, and healthier lifestyles. We own and operate 26 communities all over Austin and in North Texas.

The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2023 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description: The Intake Coordinator position greet clients, conduct eligibility screenings, and assist taxpayers in assembling all required information and documents. Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization. Temporary Position: Mid-December 2022 – April 2023.

Primary Duties/ Responsibilities

• Conduct intake interviews with clients, which include validating clients’ identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process
• Serve as a resource for clients by answering questions and providing high quality customer service
• preparation process
• Support site managers with operations tasks as needed
• Protect client confidentiality
• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)

Minimum Requirements

• Prior experience working in a fast-paced environment
• Professional demeanor with excellent communication and customer service
• Must be proficient in English

Preferred Requirements

• Ability to communicate in multiple languages both written and verbal proficiently (English, and Spanish, and/or Arabic, and/or American Sign Language)

Working Conditions

General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$17.00- 18.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In compliance with Foundation Communities’ duty to provide and maintain a workplace that is free of known hazards, Foundation Communities is requiring all employees to be fully vaccinated against COVID-19 unless they request and receive a reasonable accommodation.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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