Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.

Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
Organizes daily activities to assure the department functions according to accepted standards.
Establishes and maintains effective internal and external working relationships.
Responsible for complying with information privacy / confidentiality policies and regulations.
HME Support Services only:
Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
Maintains productivity levels established by management in completing orders.

Minimum Qualifications
One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.
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One year of customer service experience.
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Demonstrated excellent interpersonal relations and communications skill.
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Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
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Demonstrate ability to work under stress.
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Demonstrated computer and word processing skills.

Preferred Qualifications
Experience with Centricity/IDX.
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Knowledge of Intermountain Healthcare's computer systems.
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McKay-Dee: Two years mental health medical experience. One year psychiatric and drug and alcohol medical terminology and coding experience.
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Alta View: One year IDX experience.
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PCMC: BS in related field or two years of experience with child/adolescent behavioral health treatment services.
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HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology.
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Bilingual Spanish speaking
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Admitting, billing, collection and/or insurance verification experience
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Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
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Medical Terminology

Physical Requirements:

Hearing/Listening, Manual Dexterity, Seeing, Speaking

Benefits:

Intermountain Healthcare offers a generous benefits package that contributes to the overall health and compensation of each caregiver.

• Various insurance options through Select Health, Intermountain’s insurance company
• Onsite fitness centers and discounts to local gyms
• LiVe Well caregiver incentive program – up to $300 per year
• Employee Assistance Program (EAP) – including free counseling for caregivers and their immediate family
• Over 302,000 discount offers across 10,000 cities on everything from movie tickets, pizza and the zoo to car rentals and hotels
• Paid Time Off including but not limited to Parental Leave, Long and Short-Term Disability
• 401(k) with up to 6% employer contribution
• Up to $1,500 referral bonus
• Tuition Reimbursement
• Tuition Assistance through Peak - up to $5,200 per year paid to your school as you go

To learn about additional Intermountain benefits Click here

iFlex Benefits:

Intermountain Healthcare offers a generous benefits package to iFlex caregivers that contributes to the overall health and well being of each caregiver. Caregivers can choose between four different medical plans; iFlex caregivers pay 100% of the insurance plan costs.

Other benefits include:

• Employee discount for various businesses, including cell phone, restaurants, auto and home insurance
• LiVe Well caregiver incentive program – up to $300 per year
• Employee Assistance Program (EAP) – including free counseling for caregivers and their immediate family
• 401k investment - no employer contribution
• Caregiver Resource Groups

Location:

Homecare - Salt Lake City

Work City:

South Jordan

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.02 - $24.47

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion .