Internal Training and System Specialist
Full Time
Boston, MA
Posted
Job description
Care. No matter what:
PPLM has been a leader in promoting sexual health for more than 90 years. We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures. We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives. We advocate for policies that improve sexual health.
Our Commitment to Diversity, Equity and Inclusion:
PPLM believes sexual health is essential to every person’s overall health, well-being and happiness. We recognize that geographical and systemic barriers entrenched in discrimination and stigma prevent people in Massachusetts from having equitable opportunity to choose their own path and access to sexual and reproductive health care. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization. We have embarked on a diversity, equity and inclusion journey that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.
POSITION SUMMARY:
As a member of the Organizational Development (Org Dev) team, the Staff Training & Systems Specialist (STSS) works alongside the Manager of Training and Org Dev (MTOD) and the Equity & Learning Specialist (ELS) to execute initiatives focused on (a) employee onboarding and continued professional development, (b) team and organizational effectiveness, and (c) equity and engagement. The Org Dev team collaborates closely together on initiatives while maintaining specific areas of focus. For example, the Equity & Learning Specialist position has a focus on supporting the employee lifecycle using an equity lens; the Manager of Training and Org Dev position has a focus on management and leadership development; and the Staff Training & Systems Specialist position has a focus on staff onboarding and promotion of organization-wide systems and collaboration tools.
The Staff Training & Systems Specialist co-develops, iteratively refines, coordinates, and facilitates classroom-based and online trainings for staff across the organization, with a specific focus on trainings related to organization-wide systems and collaboration tools and introductory trainings for new staff. They work alongside the Manager of Training and Organizational Development to track training compliance for all staff through the use of spreadsheets and PPLM’s learning management system. The Staff Training & Systems Specialist maintains collaborative working relationships with stakeholders, internal subject matter experts, and department leaders, and exemplifies PPLM’s In This Together Workplace Values and Service Standards.
Compensation range: $53,000 - $58,000 commensurate with experience.
37.5 hours per week. This is a hybrid role with 35% of their working hours in a given month based on-site at one of the PPLM offices (i.e. may work up to 65% of the time remotely).
ESSENTIAL RESPONSIBILITIES:
- Partner with the Equity & Learning Specialist to develop, iteratively refine, coordinate, and regularly facilitate onboarding trainings (both online and in-person) to orient all new staff to PPLM
- Serve as the project lead for re-designing PPLM’s introductory trainings for patient-facing staff; this will include relationship management with health center leadership, curriculum development, testing and data collection
- Serve as a systems “superuser” for organization-wide systems and collaboration tools) e.g. SharePoint, Teams, the PPLM intranet), conducting trainings for new staff, staying abreast of and communicating out systems changes and updates, and developing support resources for all staff
- Coordinate and provide logistics support for staff trainings, including scheduling, tracking attendance, preparing materials, setting up training space(s), and drafting follow-up communications
- Support data collection activities for the Org Dev team and its initiatives, including training assessments, equity dashboard data, engagement surveys, and reports to internal or external regulatory bodies
- Partner with the Manager of Training and Org Dev to track training compliance for all staff through the use of spreadsheets and PPLM’s learning management system
- Inform the development and revisions of classroom-based trainings, onboarding materials, and other performance improvement or performance management tools in partnership with Org Dev team members
- Support Org Dev team members in the roll-out of new initiatives, programming, and services; this may include supporting internal communications strategies, peer-coaching, and new or ad hoc trainings
- Actively build and maintain cross-functional relationships across the organization, conducting informal needs assessments and check-ins for Org Dev initiatives across PPLM
- Assist PPLM in its diversity, equity, and inclusion initiatives
- Model, communicate, and celebrate Planned Parenthood’s In This Together employee engagement and patient experience frameworks
- Other tasks and responsibilities as assigned
OTHER DUTIES AND RESPONSIBILITIES:
- Valid driver’s license and use of car required
- Travel periodically to all PPLM Health Centers to deliver trainings (Boston, Marlborough, Springfield, Worcester)
- Works evenings and weekends as needed to meet training needs
QUALIFICATIONS:
- B.A/B.S or equivalent years of work experience
- 2-3 years of experience required; adult learning, peer coaching or training design, coordination, or facilitation experiences preferred
Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.
Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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