Job description
ABOUT YOU
Are you passionate about Information Technology and ready to join an inclusive work environment, committed to leading new ideas and pathways, and to delivering value? If the answer is, “Yes!” then we have an exciting career opportunity as an IT Analyst in North Little Rock, AR.
Who are we? We are Montrose, a leading environmental services company with 2,000 employees across 70 locations worldwide, focused on supporting clients as they deal with the environmental challenges of today, and prepare for what’s coming tomorrow.
The IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come into the ticketing portal. You’ll need at least 3 years of experience of delivering technical support to customers, resolving technical issues, and escalating issues as appropriate and welcome the opportunity to make an impact from day one. The salary range for this role is $60,000 - $70,000 based on experience.
WHAT WE CAN OFFER YOU
Our Mission is: To help protect the air we breathe, the water we drink, and the soil that feeds us, and is supported by our Principles: We Value Our People, We Value Our Community, We Value Our Clients, We Value Our Shareholders. We care for the well-being of our people and offer:
- Competitive compensation packages
- Industry leading benefits packages, including company paid life and disability insurance
- Paid parental leave benefits
- Progressive vacation policies and company holidays including floating holidays to meet the diverse needs of our people
- 401(k) plan and competitive match offered
- A financial assistance program to help support peers in need
- An educational reimbursement program
- Access to best rates in the industry to bring your student loan debt down to size
A DAY IN THE LIFE
As a key member of the Information Technology team, this role will be responsible for a full range of activities including:
- Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
- Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
- Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware and licensing.
- Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records and documentation.
- Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
- Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
- Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
- Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency.
- Learns and trains others on company applications and software in order to address and triage software-related user issues as they arise.
- Develops and maintains internal training guides for users on the installation, modification and/or repair of equipment (e.g. laptops, PCs, desk phones, cell phones).
- Resolves technical problems with Local Area Networks (LAN) and remote networks.
- Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required.
- Observe problem trends, document and bring to attention of senior staff for planned remediation.
- Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
- Participates in Company’s continuous improvement programs and provide support to team efforts.
- Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
- Performs other duties as assigned.
NECESSARY QUALIFICATIONS
To perform this job successfully, individuals must be able to perform each duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma/GED
- 5+ years of relevant work experience in Information Technology role(s)
- Exceptional fluency in English; strong communication and interpersonal skills
- Experience with training others, managing projects, and providing customer service in a fast-paced environment
- Experience with VPN and general network troubleshooting
- Willingness and ability to travel to satellite offices
- Well versed in Windows OS troubleshooting of any issue that can arise
- Proficient with Microsoft Office software, Google G-Suite and/or PC programs
- Ability to interface with cross-functional teams and all levels of personnel/management
- Strong problem solving and analytical skills
- Solid organization and time management skills
- Effective verbal and written communication skills
- Ability to work independently, managing multiple responsibilities (i.e. self-starter, self-motivated)
- Able to lift up to 30 pounds
PREFERRED QUALIFICATIONS
- Associate’s Degree in Computer Science or Information Systems from an accredited university
- ITIL certification
- Support Certification (CompTIA A+, Network+, etc)
- Familiarity with regulatory requirements (i.e. PCI, SOX)
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-3500 or
careers@montrose-env.com
for assistance.
Vaccination against Covid-19 is strongly preferred. All employees will be subject to policies and procedures of the Company that may be dependent on vaccination status.
MAKE THE MOVE
From comprehensive air measurement and laboratory services to regulatory compliance, emergency response, permitting, engineering, and remediation, Montrose delivers innovative and practical design, engineering and operational solutions that keep its clients on top of their immediate needs – and well ahead of the strategic curve. We are a fast-paced and dynamic team. At Montrose, you
are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues. Therefore, if freedom, autonomy, head-scratching professional challenges attract you, we’d love to speak with you.
Want to know more about us? Visit
montrose-env.com
and have fun!
Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities.
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