IT Business Operations Lead -
Full Time
Henrico County, VA
Posted
Job description
Want to help protect Virginians? Want to be part of a team that is inspired by innovation? Want a chance to grow and lead?
DPOR
is looking for a talented candidate to serve as our IT Business Operations Lead.
In this position, you can expect:
- A motivating and collaborative work environment.
- Job stability and quality of life!
- Incredible and affordable health benefits!
- 13 paid state holidays plus time off to volunteer as well as vacation, sick and personal leave.
- Participation in the VRS retirement system.
- And much more!
In this role, you will help us achieve our goals of being the “best in class,” by serving as the lead within our IT Division for the following key areas: liaison to Virginia Information Technology Agency as DPOR’s Agency IT Resource (
AITR
), end user computing support and IT asset management, incorporation of information security requirements into IT planning and operation, and oversight of the operations of DPOR’s mission critical IT systems.
As part of The Department of Professional and Occupational Regulation ( DPOR ), you will play a critical role in the economic vitality of Virginia by helping qualified people start businesses and work in their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor and are responsible for regulating certain professions and occupations, ranging from architects and contractors to cosmetologists and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state law and regulations.
TELEWORK OPTIONS : Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency may require the incumbent to be in the position for 120 days before a specific telework schedule may be submitted for consideration.
Minimum Qualifications
- Experience overseeing and managing the day-to-day operations of mission critical IT systems
- Experience managing and implementing change control processes and testing efforts for IT systems
- Working knowledge of information security standards, policies and procedures and the incorporation of these into IT operations
- Working knowledge of IT asset management
- Demonstrated ability to provide effective and responsive customer service to groups/customers served
- Experience leading groups/teams
- Strong analytical, trouble-shooting and problem solving skills
- Demonstrated ability to be detail-oriented
- Ability to communicate effectively (including the ability to negotiate and persuade) both in electronic, written and oral means at all levels within and across agencies and with vendors and vendor staff.
- Ability to delegate tasks while at the same time being responsible to ensure that all tasks are completed with a high level of quality
- Ability to lead / inspire staff and enable IT staff to accomplish goals regardless of whether the staff report directly to this position
- Ability to model, mentor, train and teach others and produce / provide valuable, practical documentation and resources that aid to this end
- Ability to accurately estimate work effort and deliver to those estimates
- Ability to foresee issues and problems and recommend options for addressing
- College degree in information technology or related field, or an equivalent combination of related training and work experience.
Preferred Qualifications
- Work experience as an Agency IT Resource (AITR) for an executive branch agency strognly preferred
- Working knowledge of the Virginia Information Technology Agency’s (VITA’s) information security standards, policies and procedures and the incorporation of these into IT operations strongly preferred
Special Requirements
VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov prior to the job posting closing.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card to personnel@dpor.virginia.gov prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include: local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card to personnel@dpor.virginia.gov prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include: local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer.
Special Instructions to Applicants
CONFIRMATION: This website will provide a confirmation of receipt when the application is submitted for consideration. You have not completed the process until you receive a confirmation number.
STATUS UPDATES: Please refer to your RMS account for the status of your application and the status of this position.
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